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& Conditions


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Terms of Use

Terms of Use

1. Who are we? What's this Site for?

These terms and conditions of use ("Terms of Use") regulate your use of the website"Site"). The Site is owned and operated by THE TRUPRINT GROUP © We can be contacted through our CONTACT page, managed by our Customer Service. We use the Site to promote, sell and provide information on THE TRUPRINT GROUP © 's products, as well as on THE TRUPRINT GROUP's stores and promotional initiatives.

2. What if I am asked to register and open an account?

To access specific functionalities of the Site (for example to review your order history), you are required to register and open a personal account (“Account”). You will be responsible for all the activities that occur under your Account unless your Account was demonstrably being used by a third party without your consent. You are responsible for protecting your access credentials and keeping them confidential. THE TRUPRINT GROUP © shall not be liable for any loss or damage incurred by you due to your failure to comply with these obligations. THE TRUPRINT GROUP © may terminate or suspend your Account, at any time and without prior notice if: (i) THE TRUPRINT GROUP © believes that you are using your Account in breach of these Terms of Use, (ii) THE TRUPRINT GROUP © believes that a third party is using your Account without your consent, or (iii) THE TRUPRINT GROUP © for reasonable security or maintenance purposes. You can cancel your Account at any time by contacting us.

3. What personal data relating to me are processed by THE TRUPRINT GROUP ©?

In order to enable you to access the functionalities of the Site, including areas for registered users or newsletter subscription, we may ask you to provide certain personal data. The processing activities we carry out on such data are described in our privacy policy. If you do not agree with our practices and policy regarding processing of personal data, we invite you to immediately stop using this Site.

4. What if I upload content or comments generated by me?

The Site includes sections which enable users to upload user-generated content ("UGC"), for example you could be enabled to upload photographs or to post comments.  In relation to such UGC, THE TRUPRINT GROUP © is a mere hosting provider and does not assume any responsibility or liability on the content itself.

You must not provide any UGC which is illegal, obscene, indecent, libellous, which fosters racial, ethnic, sexual discrimination or hatred or which infringes any third-party intellectual property or personal data protection rights. You must not provide any UGC which contains any data, including pictures, of minors. THE TRUPRINT GROUP © reserves the right to remove from the Site any UGC which, at its sole discretion, do not meet the above requirements. In case such UGC are removed from the Site, the Account of the relevant uploader may be suspended or terminated.

5. Who owns the content and materials in this Site?

The information on this Site, along with any materials incorporated herein is the copyrighted work of THE TRUPRINT GROUP © ALL RIGHTS ARE RESERVED. Single pages or materials may contain different proprietary notices. By submitting any UGC to the Site, you warrant you are entitled to do so and to have obtained, where necessary, all due consents by the relevant third-parties (for example intellectual property right-holders or personal data subjects). Such content shall be deemed non-confidential and non-proprietary. In relation to the UGC provided by you, you grant THE TRUPRINT GROUP © an unlimited, exclusive, worldwide, sub-licensable, free of charge license to use such UGC in any way and for any purposes, including but not limited to save, store, copy, reproduce, publish, post, transmit, distribute, display, modify, translate, incorporate in other materials and in any way commercially exploit it. THE TRUPRINT GROUP © thus invites you not to send us through the Site any content, item or information that you do not want to become subject to the above terms.

6. What is THE TRUPRINT GROUP ©'s liability for anything that may go wrong while I use this Site?

We work hard to make this Site interesting and user-friendly, but we cannot guarantee that our users will always find everything to their liking. Please read this disclaimer carefully before using our Site.





7. What is the applicable law? And the competent Court in case of disputes?

Your use of this site shall be governed in all respects by the laws of Switzerland. As such, the laws of Switzerland, without regard to its conflicts of laws rules, will govern these disclaimers, limitations of liability, and terms and conditions. The Commercial Courts of Zurich shall have exclusive jurisdiction in connection with any disputes arising out of the use of the Site and/or in any way related to the use of the Site or to these Terms of Use, save for any right under mandatory provision of applicable law to establish legal proceedings in the habitual place of residence or domicile of the users.



TRU a trademark of and operating under the regulations, policies and authority of THE TRUPRINT GROUP © and thus throughout this policy and for the purpose of this document will by refereed to as such.

1. What is this document? Why does it matter? What happens to my personal data on this Site?

This privacy policy (“Privacy Policy”) applies to the website HTTP://TRU.ORG.UK (the “Site”) Your personal data will be processed when you visit the Site and interact with the services and functionalities offered by the Site. This Privacy Policy has been drafted in accordance with the Recommendation n. 2/2001, adopted on May 17, 2001 by Article 29 Data Protection Working Party in relation to the minimum requirements for the collection of data on-line within the European Union and also represents information statement to the data subjects according to Swiss law and to the European Union privacy law rules and principles (the “Privacy Law”), with which the processing carried out by THE TRUPRINT GROUP © complies.


The Privacy Policy specifies the identity of the data Controller that controls and manages the personal data collected and processed through the Site, specifies what is the personal information collected, the data processing purposes and conditions, the extent of personal data communication to third parties, the data security measures adopted in order to protect and safeguard data and the ways in which you may verify the processing of data relating to you and enforce your rights as recognized under the Privacy Law.

2. Who controls the processing of my personal data? Who is accountable for it?

The Controller of the personal data processing is: THE TRUPRINT GROUP © 


for purposes of personal data protection compliance in the European Union, as well as  Data Processor.

3. What personal data are processed? For what purposes?

In general, the visit and consultation of the Site does not imply collection and processing of your personal data. The processing of your personal data when you merely visit and consult the Site is limited to the so-named surfing data, namely the data whose transmission to the Site is implicit in the functioning of the systems in charge of the managing of the Site and in the communications protocols peculiar to the Internet. Surfing data are, for example, the IP addresses of the devices you use to connect to the Site and other parameters relating to your device and operating system. Surfing data, such as these above specified, and for example the number of visits and the time spent on the Site, are collected and processed by THE TRUPRINT GROUP © exclusively for statistical purposes and in anonymous form for purposes of measuring and enhancing the functioning of the Site. Due to the nature itself of surfing data, these data may lead to identification of users if they are associated with data held by third parties; however, THE TRUPRINT GROUP © does not collect surfing data in order to associate them with identified users. Surfing data are deleted after being processed in anonymous form; said data may be used for purposes of assessing possible responsibilities in case of information crimes realised against the Site or through the Site. With the exception of the aforementioned circumstance, THE TRUPRINT GROUP © keeps surfing data only for the maximum period of time allowed under applicable laws and in anonymous form. 

Furthermore, THE TRUPRINT GROUP © collects and processes personal data voluntarily provided by you when you interact with the Site functionalities and request the services offered by the Site, for example upon opening of an account, or upload of user-generated content on the Site; subscription to THE TRUPRINT GROUP © newsletter or mailing list; purchase of products through the Site, which includes all activities relating to the purchase of goods, such as for example delivery of goods, billing issues, returning and exchanging of goods, receiving refunds, purchase and use of gift cards and e-gift cards, as applicable, payment related activities, including fraud prevention, and customer support and interaction with our call centre; participation to promotions and other initiatives realised or communicated through the Site such as for example loyalty programs, contests and sweepstakes, request of information to THE TRUPRINT GROUP © or sending to THE TRUPRINT GROUP © a question, communication or feedback through traditional mail or through the Site. We will process personal data also to comply with the Privacy Law and to assess and defend a legal right. We may process personal data also when you contact our customer support and call centre, which may communicate with you and thus process your personal data through e-mail, chat and telephone. The call centre will also register your phone number for purpose of call-back and back-office services in order to provide you with the requested support and information. In some cases, for purposes of internal training, quality control and verification, the call may be recorded and the e-mails may be saved to the extent not prohibited by the Privacy Law. You will always be informed in advance of the recording of the communication, and you will have the opportunity to object to such recording, save when this is necessary for verification purposes in relation to your purchase or other reasons, as allowed under applicable laws.

With your consent, that is optional, THE TRUPRINT GROUP © may further process your personal data for survey purposes; for marketing purposes, that is for sending, also through e-mail or other electronic communications means such as SMS, MMS, fax, etc.,  promotional information and material on products and services of THE TRUPRINT GROUP © on special initiatives on prices and promotions and on initiatives such as loyalty programs, events, exhibitions and fairs organised by the THE TRUPRINT GROUP © to which THE TRUPRINT GROUP © belongs) or to which the THE TRUPRINT GROUP © takes part; and for profiling purposes. For the marketing and profiling activities above defined, personal data may also be shared with other companies of the THE TRUPRINT GROUP © group. You will always have the opportunity to object, at any time and for free, to the processing of your personal data for the sending of promotional information and material; in each communication there will be a specific section in which are specified the conditions (easy to perform and free of charge) of revoking the consent. Personal data that THE TRUPRINT GROUP © collects and processes include name, and contact details such as street address, telephone number, e-mail address and further possible information of an optional nature provided by you. When requested under the Privacy Law, THE TRUPRINT GROUP © requires your consent before proceeding to processing your personal data. 

Where you have provided us with personal data about another person, (for example when using the function e-mail to a friend, gift card functionalities or other purposes) to the extent permitted by applicable laws you hereby confirm that said communication and further processing by us as set out in this Privacy Policy complies with applicable privacy laws, so for example you should inform said person and as requested obtain his/her consent to the processing of his/her personal data for the purposes set out in this Privacy Policy.

4. Where will my personal data be stored?

Personal data collected through the Site will be processed and stored by THE TRUPRINT GROUP ©; INFORMATION & ADDRESS TO BE ENTERED provides for THE TRUPRINT GROUP ©hosting services for the web site and related database, so certain personal data processed through electronic means might be stored by such third-party company. In any event, personal data are processed only through specifically authorised staff designated to access and process the data, including staff designated for performance of non-routine maintenance operations of the Site.

5. Does this website use cookies? What are they for?

Our Website uses cookies.

Cookies are small text files sent to your device by the Site. Cookies are uploaded onto your device, thus allowing the Site to recognize you and store certain information concerning you, in order to permit or improve the service offered.

We may use different types of cookies. We may use what we call "required" cookies to enable core site functionalities, such as logging-in and completing an Order for Products. These cookies do not collect personal information for marketing purposes and can not be disabled.

"Functional" cookies provide more advanced functions, such as remembering log-in details, remembering what is in your shopping cart and remembering your preferences such as language and country, analysing sit usage to measure and improve performance. Also these cookies do not collect information that can identify users. These cookies can be disabled.

"Advertising" cookies may be finally used to keep record of certain behaviours or preferences expressed by you, so as to present content that is more relevant to your interests, in compliance with the applicable privacy laws and upon collection of your express consent if required by law. These cookies may also enable you to share some Site content through social networks such as Facebook and Twitter. To review the respective privacy policies cookies, you can visit the social networks websites. In the case of Facebook and Twitter please visit and These cookies can be disabled. We use third party platforms such as Facebook Pixels.

In any case, our cookies do not run programs on users' device nor upload viruses on it, and that do not allow any kind of control over the device. THE TRUPRINT GROUP © does not use cookies to monitor users' activities or device.

Please click HERE to set your preferences regarding receipt of cookies from our Site.

Once you have accepted the use of cookies on the Site, your preferences with regard to the use of cookies will be saved in the form of a cookie for your

future visits to the Site for as long as you do not remove the cookies stored on your device. If you disable the cookies that we use, some parts of the Site may not work properly, depending on the type of cookie you have disabled.


6. How are personal data processed by BTHE TRUPRINT GROUP ©?

Personal data collected by THE TRUPRINT GROUP ©are mainly processed through electronic and automated means but also without the same (paper processing), under procedures and logics that comply with the data processing purposes as herein specified. Personal data are processed according to applicable privacy laws, including security and confidentiality issues, and are kept only for the time strictly functional to achieve the specific data processing purpose from time to time pursued and according to the Privacy Law.

7. Are personal data safe in the hands of THE TRUPRINT GROUP ©? Can I update my personal data?

THE TRUPRINT GROUP © is committed to protect security of personal data. Personal data are processed by THE TRUPRINT GROUP © in compliance with the security provisions as set forth by applicable laws in order to prevent loss and destruction, even accidental, of data, unauthorised access to data, unlawful or unfair use of data. Moreover, information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.

THE TRUPRINT GROUP © deploys a variety of advanced security technologies and procedures to help protection of personal data against the risks above outlined. For example, personal data provided by users are stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet are deployed encryption techniques such as the Secure Socket Layer (SSL) protocol. 

You may help THE TRUPRINT GROUP © to update and maintain accuracy of the personal data you provided to THE TRUPRINT GROUP © by notifying THE TRUPRINT GROUP © of any amendment relating to your address, title, telephone number or electronic mail (e-mail) address. If you opened a THE TRUPRINT GROUP © account, you can perform such updates on-line, following the instructions reported on your account pages. 

8. Does THE TRUPRINT GROUP © communicate the personal data collected? To whom? For what purposes?

THE TRUPRINT GROUP © communicates personal data within the limits and under the circumstances specified in this Privacy Policy, in any case in full compliance with the consents given by users upon collection of data, when required by the Privacy Law. Personal data will be accessible within THE TRUPRINT GROUP © organisation by the internal and external personnel that need to access them because of their duties in relation to the processing purposes herein specified, and by any appointed Processor. The updated list of Processors and of the subjects to which data may be communicated will remain at users' disposal free of charge upon request at THE TRUPRINT GROUP ©

Personal data may be communicated to institutions, authorities, public entities, banks and financial institutions, professionals, independent consultants, also in associate form, business partners and third party service providers to which THE TRUPRINT GROUP © may revert to for performance of professional, technical and organisational services functional to the managing of the Site and the activities therein performed, such as for example the sales of goods and related activities, the managing of functionalities offered by the Site and of the initiatives and services that users may subscribe to and require through the Site, and for services strictly functional to achievement of the other processing purposes herein specified. For purposes functional to the managing of the Site and related activities, for example for the purchase of goods through the Site, personal data may be also communicated to other companies of THE TRUPRINT GROUP © within the European Economic Area, that will process them according to applicable privacy laws for the purposes above specified, including marketing and profiling activities. For closing purchase transactions and payment processing through our e-commerce platform we revert to third party service providers. These service providers are bound by contract obligations so that they will implement adequate security measures to protect security and confidentiality of personal data and credit card information.

Personal data may also be communicated to third parties in case of mergers, acquisitions, transfer of any of our assets, products, websites or operations. These third parties will be provided only with the information necessary to performance of their respective functions; they agree to use the information received only for the processing purposes above specified, to keep it confidential and secure and to comply with applicable law and the instructions received by THE TRUPRINT GROUP ©.

Except for the foregoing, personal data will not be shared with third parties, natural persons or legal entities, that are unrelated to, or that do not perform a business, professional or technical function for THE TRUPRINT GROUP ©. Personal data may further be communicated to whomever is the legitimate addressee of communications as provided by applicable laws and regulations, thus for example in case of judicial processes, request by competent courts and authorities or other legal obligation, to protect and defend the rights and property of THE TRUPRINT GROUP © and the Site. Personal data will not be communicated to third parties for their own marketing purposes.

9. Am I obliged to provide my personal data? What are the consequences if I refuse to provide them

Except for the foregoing description in relation to the surfing data (please refer to the above section “The nature and kind of data processed”), providing of personal data may be necessary for the performance of certain services and functionalities offered by the Site and required, such as subscription to the Site, subscription to THE TRUPRINT GROUP © 's newsletter, the purchase of Products through the Site, the management of participation to loyalty programs, promotions and other initiatives communicated through the Site, replying to and managing of request of information, questions, communication or feedback to THE TRUPRINT GROUP ©. Providing of personal data for the activities necessary to comply with applicable legislation is mandatory. In the above referenced circumstances, denial of providing personal data would make it impossible for THE TRUPRINT GROUP © to comply with contractual obligations or to provide  the requested services, products or information as above specified.

Providing of data for survey, marketing and profiling purposes as above specified is optional; denial of providing personal data in said circumstances will have no consequences on compliance by THE TRUPRINT GROUP © with its contractual obligations and on the provision of the services, products or information requested as above specified.

10. Does the site contain elements controlled by third parties? Is THE TRUPRINT GROUP © liable for them?

The Site may contain links to other sites, as well as objects or elements controlled by third parties.

An example are plug-ins that may connect our Site to social networks like Facebook or Twitter ("social plug-in") and that are usually identified by the relevant social network's logo.  If you find and interact with a social plug-in on our Site, your browser may send such social network certain data relating to you, such as you user ID, information on the Site, date and time, and other browser-related info. Such information would be processed by the social networks, owned and operated by third parties, according o their privacy policies.

THE TRUPRINT GROUP © has no access or control over elements, objects, plug-ins, cookies, web beacon and other items or tracking technologies owned and operated by third parties, available on our Site or on the relevant third-party site, which users may access on or from the Site, and over the relevant methods of processing of personal data through such elements or sites; so THE TRUPRINT GROUP © disclaims any responsibility for such sites. Users should check the privacy policy of third party websites and elements accessed from the Site to learn about the conditions applicable to the processing of personal data since this Privacy Policy apply only to this Site.

11. What are my rights as regards my personal data collected and processed by THE TRUPRINT GROUP ©?

You are entitled at any moment to enforce the rights as provided by the Privacy Law, including but not limited to the right to obtain at any moment confirmation that your personal data exist or do not exist, verify their content, origin and accuracy, ask for their integration, updating, amendment, deletion, and you may oppose for legitimate reason the data processing (including objecting, at any time and for free, to the processing of your personal data for direct marketing purposes). 

For any query or request relating to the personal data processing by THE TRUPRINT GROUP © and to enforce the rights under the Privacy Law, you may contact THE TRUPRINT GROUP © 57 Rockstone Lane, Inner Avenue, Southampton, SO14 6JA.

This Privacy Policy is subject to updating and amendment by THE TRUPRINT GROUP ©. The version published on the Site is the version actually in force. If THE TRUPRINT GROUP © changes this Privacy Policy, THE TRUPRINT GROUP © will notify users of such changes by posting a link on the home page of the Site to the amended privacy policy that reads “Newly Revised Privacy Policy”. THE TRUPRINT GROUP © invites users to periodically review the Privacy Policy in order to be informed of any relevant change.



1. Basis of Contract


1.1 In these Conditions, “Advertiser” shall mean either:


1.1.1 an advertising agency where an advertising agency is used. Where an advertising agency is used the relationship between The Truprint Group. and the agency is that the Order is and shall be treated as issued by the Advertiser as a principal and there shall be no contract between the Advertiser’s client and The Truprint Group, nor shall the Advertiser’s client be able to claim upon the contract of the agency with The Truprint Group or


1.1.2 if no advertising agency any person, partnership or company and/or its agent placing orders for an insertion of an advertisement in the publication provided or commissioned by any company in the

The Truprint Group.


1.2 The placing of an Order will be subject to these Conditions to the exclusion of all other terms and conditions, including any terms and conditions which the Advertiser purports to apply to any quotation, order acknowledgement or any other document

issued by the Advertiser.


2. Acceptance of the Advertisement and Booking Orders


2.1 Advertisements are accepted at The Truprint Group's absolute discretion and subject always to the following conditions:


2.1.1 illustrations and other material provided by the Advertiser being in accordance with the standards and guidelines of The Truprint Group;


2.1.2 space being available in the publication;


2.1.3 subject to the status of the Advertiser itself; and


2.1.4 where applicable, subject always to the provisions of condition 7 of these Conditions.


2.2 Advertisements must not contain any reference to The Truprint Group or any associated company, product, brand or logo which is, in the sole opinion of The Truprint Group, likely to imply that The Truprint Group is sponsoring, endorsing or in any way connected with the Advertiser or the proprietors of other material contained in the advertisement.

2.3 The Truprint Group reserves the right to refuse advertisements that in the sole opinion of The Truprint Group are similar in any way to the editorial style of any Truprint publication.


2.4 The Truprint Group has at its absolute discretion the right to omit, suspend or change the position of any advertisement accepted for insertion and the right to make any alteration it considers necessary or desirable in an advertisement, including

repeating the most appropriate copy if necessary, or to require copy to be amended to meet its approval.

For the avoidance of doubt, advertising accepted under these Conditions shall be included in the print version of any publication only. Advertising in any digital version of an WT publication shall be subject to a separate agreement.

2.5 Any bookings made verbally by the Advertiser shall be conditional upon and subject to acceptance by The Truprint Group pursuant to the conditions set out in his Agreement.

3. Content of Advertisements and Advertiser’s Warranties

3.1 The Advertiser warrants it has the full power and authority to enter into and perform the terms of these Conditions and has not entered into any arrangement which in any way conflicts with these Conditions or inhibits restricts or impairs its ability to perform its obligations under these Conditions.


3.2 The Advertiser warrants that the placing of an Order for the insertion of an advertisement in any The Truprint Group publication will:


3.2.1 comply with the Trade Description Acts of 1968 and 1972 (including any statutory re-enactment or modification thereof), The Financial Services Act 1986 and any other relevant legislation;


3.2.2 not contain any material that shall infringe any copyright, right of trademark, right of privacy, right of publicity or personality or another right of any other nature of any person, or be obscene or libellous or blasphemous or defamatory, and that the advertisements do not incorporate any third party source material, or otherwise legally actionable under any civil or criminal laws in force in any legal jurisdiction or which might bring The Truprint Group into disrepute;

3.2.3 be legal, decent honest and truthful so as to comply with the British Code of Advertising Practice (for the time being in force), consumer protection legislation and other codes under the general supervision of the Advertising Standards Authority;


3.2.4 be no claims, demands, liens, encumbrances or rights of any kind in the advertisements resulting from any act or omission of the Advertiser, which can or will impair or interfere with the rights of The Truprint Group, and that nothing contained in the advertisements, nor any use of it, will violate any right of any third party.


4. Reader Reply Service

4.1 Where The Truprint Group provides a reader reply service for the benefit of its readers:


4.1.1 The Truprint Group shall not be under any obligation to pass such enquiries onto the Advertiser.

4.1.2 The Truprint Group shall not be responsible for any cost incurred by the Advertiser as a result of increased demand for its publicity materials, and accepts no liability for postal delays, loss of or damage to address labels in transit.

4.2 The Advertiser undertakes that it will comply with all relevant data protection legislation, including but not limited to the General Data Protection Regulation and the Data Protection Act 2018 when dealing with any such personal data, and will observe any restrictions regarding such personal data.


5. Payments

5.1 Unless payment is to be made in advance, accounts shall be paid no later than thirty days from the invoice date. The existence of a query on any individual item in an account shall not affect the due

date of payment of the balance of the account.

5.2 PPA registered agencies shall pay The Truprint Group on the 28th of the month following the publication cover date.

5.3 The Truprint Group reserves the right to charge interest on any monies due which shall be in arrears and unpaid. Such interest will be calculated upon the amount owing at a rate equivalent to 4% per annum above the base rate of HSBC Plc in the United Kingdom for the time being in force.

5.4 Payments that are made in advance must be received by The Truprint Group two weeks before copy deadline for the issue in question.


5.5 Any queries or disputes relating to any invoice issued by The Truprint Group must be raised by the Advertiser within 6 weeks of receipt otherwise the invoice will be deemed accepted.

5.6 All gross advertising rates are subject to a 0.1% Advertising Standards Board of Finance surcharge, payable by Advertisers. When Orders are placed by advertising agents the agency will be responsible forollecting and paying these surcharges.


5.7 Advertisement rates are subject to increase at any time without notice to the Advertiser. Advertisers have the option to cancel without surcharge or continue at the revised rates.


5.8 Where the Advertiser has undertaken to supply material for the advertisement and such material has been accepted by The Truprint Group, we reserve the right

to charge the full rate agreed for the advertisement/ insert if such material fails to arrive at the agreed time, place or in suitable condition for insertion and in the case of advertisements to repeat the most appropriate copy. Copy must be supplied without prompting by The Truprint Group.


5.9 The Truprint Group reserves the right to request mail order advertisers to complete an ‘Advertisers undertaking’ this is available on request from The Truprint Group. Further, The Truprint Group have the right to request a credit search on the Advertiser (this will be a search on the Advertiser’s business whether the business be a company, sole trader or partnership) in order to determine whether to continue with the Advertiser’s Orde.


5.10 Charges will be made to the Advertiser where the printers are involved in extra production work owing to acts or defaults of the Advertiser.


6. Liability and Indemnity

6.1 The Truprint Group will not be liable for any loss or damage direct or consequential, occasioned by error in the insertion of or omission to insert any advertisement, or for late or early publication of an advertisement, and/or the magazine or failure to perform any other obligation whether occasioned by negligence, or otherwise save in cases occasioned by the direct negligent act of The Truprint Group in which case compensation may be negotiated up to a maximum of the cost of the space.

6.2 The Advertiser shall indemnify The Truprint Group against any claim, cost, loss, damage, and/or expense that The Truprint Group may incur as a direct or indirect consequence of The Truprint Group publishing the advertisement in accordance with the copy instructions supplied by the Advertiser.


In any case where a claim is made against The Truprint Group and where an Advertiser may ultimately be liable under the terms hereof, notice in writing shall be given to the Advertiser in order that consultation shall take place before any expense is incurred or the claim settled, defended or otherwise disposed of to the Advertiser’s detriment.


6.3 The Truprint Group will not be liable for any damage or loss of any material supplied for the purposes of an advertisement caused by negligence or otherwise.

6.4 The Truprint Group will not be liable for any loss or damage direct or consequential, occasioned by error in the positioning of or omission to publish any Advertisement or for late publication of an Advertisement or failure to perform any other obligation whether occasioned by negligence or otherwise.

6.5 The Truprint Group will not accept any responsibility for loss of circulation or ineffectiveness of any advertisement owing to circumstances beyond its direct control.


6.6 Any matter of complaint arising out of the publication of an advertisement must be raised in writing with The Truprint Group.

7. Ad-setting service


7.1 Where the Publisher offers to the Advertiser at the Publisher’s absolute discretion a basic ad- setting service and the Advertiser elects to use such service, it may be used only in conjunction with the specified Booking Confirmation and the resulting advertisement may be published only in the Publisher’s magazine titles.

7.2 The Advertiser must supply copy in accordance with the Publisher’s specifications and Copy Deadline.

7.3 The Advertiser hereby warrants and undertakes that it is the rights holder or official licensee of all logos, images, marks and text used in the Advertisement. Should the Advertiser wish Publisher to use any font for which the Publisher does not already hold a valid licence, the Advertiser shall be responsible for providing said font and proof of licensed rights to use the same for the purpose of creating its advertisement.

7.4 The Advertiser must supply clear instructions as to how copy should be used and laid out in the advertisement space booked.

7.5 Where the Advertiser wishes to use the ad- setting service to update previously-run or archived Advertisements, it is the Advertiser’s responsibility to contact the Publisher before the Copy Deadline to request such changes and the Publisher will accept the request at its discretion, taking into account the work required, technical restrictions, the Publisher’s existing commitments and the time remaining before deadline.

7.6 The ad-setting service does not include proofreading, copywriting, branding work or marketing advice


7.7 The ad-setting service is limited to two sets of author amendments and amendments beyond this entitlement shall be subject to a Publisher’s fee.

7.8 The Publisher will provide a low resolution PDF proof of Advertisements created using this service to Advertisers for approval, and if the Advertiser does not respond by the date specified in the proofing correspondence, approval will be deemed given.


8. Cancellation

8.1 All cancellations of Orders must be in writing in accordance with condition 11.5 below. The Truprint Group will not be bound by notice of stop orders, cancellations or transfers of advertisements received less than eight weeks for Tru. before the date of insertion.

8.2 If an Advertiser cancels the balance of a contract (except in the circumstances set out in condition 4.7) they relinquish any right to any series discount to which they were previously entitled and those advertisements received less than eight weeks before the date of insertion.

9. Termination


9.1 The Truprint Group shall have the right to terminate these Conditions upon the giving of notice to the Advertiser in the event of any of the following events:


9.1.1 If the Advertiser commits any material breach of its obligations under these Conditions which, in the case of a breach capable of remedy ,is not remedied within 10 days of service of a notice specifying the breach and requiring it to be remedied;


9.1.2 If the Advertiser holds any meeting with or proposes to enter into or has proposed to it any arrangement or composition with its creditors (including any voluntary arrangements as described in the Insolvency Act 1986); has a receiver, administrator take possession of or appointed over or has any distress, execution or other process levied or enforced and not discharged within 7 days) upon the whole or substantially all of its assets; ceases or threatens to cease to the meaning of Section 123 of the Insolvency Act 1986;

9.1.3 If the Advertiser undergoes a change of Control (and for the purposes of this condition 8, ‘Control’ has

the meaning specified in Section 416 of the Income and Corporation Taxes Act 1988).

9.2 Termination of these Conditions for whatever cause shall not cancel any indebtedness of the Advertiser to The Truprint Group under these Conditions and shall be without prejudice to any rights of The Truprint Group accrued before termination.

10. General

10.1 These Conditions set out the entire agreement and understanding between the Advertiser and The Truprint Group in connection with the sale of Advertisements to The Truprint Group and shall supersede and replace all documentation previously issued

by the Advertiser purporting to set its terms and conditions of the sale of the advertisements.


10.2 If at any time one or more of the conditions of the Conditions is held to be or becomes void or otherwise unenforceable for any reason under applicable law, the same shall be deemed omitted from the Conditions and the validity and/or enforceability of the remaining provisions of the conditions shall not be affected or impaired as a result of that omission.

10.3 Neither party is appointed nor authorised to act as the legal agent of the other and, save as expressly set out in these Conditions neither shall make any

commitments or representations on behalf of the other. Neither party is the partner of the other and no partnership is created by these Conditions.

10.4 The Truprint Group shall be entitled to assign or license the whole or any part of its rights under these conditions to any of its group companies (including but not limited to any holding or subsidiary company as defined by section 1159 of the Companies Act 2006). In such event, all representations, warranties and undertakings shall inure for the benefit of the assignee or licensee with effect from such assignment or licence and The Truprint Group shall have no further liability to the Advertiser.


10.5 Any notice given under these Conditions must be in writing and sent by email to the Advertising Manager Notices shall be deemed received at the expiration of 3 business days if delivered. To prove service of any notice it shall be sufficient to show in the case of a notice served set out in the manner above.


10.6 Advertisers must inform The Truprint Group within 5 working days of any change in address of their place of business and / or a change of address in their advertising clients. Notice of such changes to be sent to the above method.


10.7 The Advertiser may not set off any claims against any monies payable to The Truprint Group under these Conditions unless agreed beforehand in writing

with The Truprint Group.


10.8 Any variation to these Conditions must be in writing and agreed by the parties.


10.9 No failure or delay by any party in exercising its rights under these Conditions will operate as a waiver of that right nor will any single or particular exercise by either party of any right procedure any further exercise of any other right.

10.10 These Conditions and any dispute or claim arising out of or in connection with it shall be governed by and be construed in all respects in accordance with English law.


All disputes or claims arising out of or correlating to these Conditions shall be subject to the exclusive jurisdiction of the English

courts to which the parties irrevocably submit.



THIS STOCKIST AGREEMENT (this “Agreement”) is made and effective as of the date outlined by contract, by and between The Truprint Group and named companies outlined by the contract, with addresses specified by the contract. Now, therefore, in consideration of the foregoing, and of the mutual benefit contained herein, the Parties, intending to be legally bound, agree as follows:




The Truprint Group produces and sells the products listed in Section 1.3 below (the “Products”). Stockist desires to purchase the Products from Company for resale in the territories or geographic areas as defined in Section 1.2 (the “Territory”). The Truprint Group desires to appoint Stockist as a distributor of the Products in the Territory, and Stockist desires such appointment subject to the terms and conditions set forth in this Agreement, including any exhibits or schedules attached hereto.


Agreement of the Parties


1. Appointment, Acceptance & Scope


1.1 Exclusive Appointment. Subject to the terms and conditions of this Stockist Agreement, The Truprint Group hereby appoints and grants Stockist the right to sell and distribute the Products to customers located within their network (the “Customers”) and to render other services as a Stockist for The Truprint Group as set forth herein.

1.2 Territory. The rights granted to Stockists hereunder are granted for the following geographical areas and markets. United Kingdom and those specified within contract.

1.3 Products. The Products manufactured and sold by The Truprint Group to Stockists for distribution hereunder are as follows: Quarterly Paper/Magazine, Annual Paper/Magazine

1.4 Subagents. Stockist may appoint sub-agents, sub-distributors, sub-representatives or other persons to act on Stockist’s behalf or to otherwise perform any of Stockist’s obligations under this Agreement within the Territory; provided that (i) any compensation to such sub-agent, sub-distributor, subrepresentative or other person to act on Stockist’s behalf or to otherwise perform any of Stockist’s obligations shall be solely Stockist’s responsibility, and (ii) such appointment does not deprive The Truprint Group of the essential rights to which it is entitled under this Agreement. Any agreement with such sub-agent, subdistributor, sub-representative, or other person shall not extend beyond the term of this Agreement.

1.5 Relationship of Parties. Stockist is an independent contractor and is not and shall not be deemed to be an employee, legal representative, dealer, general agent or joint venture with The Truprint Group for any purpose. Stockist will be considered a partner in name only and acknowledges that The Truprint Group has not granted it any authority to make changes to The Truprint Group’s terms and conditions of sale, grant any warranties in excess of those extended by The Truprint Group or limit its liabilities or remedies less than The Truprint Group limits its liabilities and remedies, sign quotations, incur obligations (expressed or implied), or in general enter into contracts on behalf of The Truprint Group or bind The Truprint Group in any transaction with customers, governmental agencies or third parties.

2. Orders, Price, Terms of Sale or Release & Payment

2.1 Communications Pursuant to this Stockist Agreement and Orders. Orders shall be made with the Truprint Group. The Truprint Group understands that its timely acceptance of orders from contracted Stockists is an important element of this Agreement.

2.2 Prices. The Truprint Group agrees to sell, and Stockist agrees to purchase the Products in accordance with the Terms of Sale or Release and Payment Process set forth under Sections 2.4 and 2.5. Prices shall only be subject to increase once per year, between December and January, without need for provision of written notice. Retail price must be within the price structure outlined within Terms of Sale or Release.

2.3 Shipment. The Truprint Group shall package and be responsible for transferral of the Products to the Stockist unless otherwise outlined by the Contract. The Products are issued to the Stockist on a Sale or Release basis, particulars specified under Section 2.4. Defective products are to not be returned to The Truprint Group and Stockists are permitted to release or recycle defective goods.

2.4 Terms of Sale or Release. All sales by Stockists shall be in accordance with all Terms and Conditions of this Stockist Agreement. The Products are to be delivered to Stockists at the expense of The Truprint Group upon each new issue release, unless otherwise stated. Thereafter, the Product to be on sale to the public by Stockists for a period of 3 months. Within 7 days of the end of month 3, all Stockists to act upon status of sales: for unsold goods, Stockists to reduce retail price by 50% to public for 3 more months - for sold goods, Stockists to make payment to the Truprint Group through purchase of goods using Stockist codes via Within 7 days of the end of month 6, Stockists to act upon status of sales; for unsold goods, Stockists to offer remaining Products free to public – for sold goods, Stockists to make payment to The Truprint Group through purchase of goods using Stockist codes via

2.5. Payment Process. The Products are to be delivered without cost to Stockists, at the expense of The Truprint Group upon each new issue release, unless otherwise stated. Stockists to be granted a 25% Stockist code for first year of Partnership, 28% Stockist code for second year of Partnership, 33% Stockist code for third year of Partnership onwards. Stockists are obligated to record every sale of goods and representatives of The Truprint Group may audit stock regularly. As per above-stated Terms of Sale or Release: within 7 days of the end of months 3 and 6, all Stockists earn commission through the obligatory making of payment to The Truprint Group through the purchase of each recorded sold good at discount, via

3. Responsibilities of Stockist

Stockist agrees that it will diligently perform the services and obligations detailed in this Agreement. The operations of Stockist are under its sole and exclusive control, including without limitation supervision of, and liability for expenses incurred with respect to, employees. The Stockist will use best reasonable efforts to distribute the Products in the Territory.

4. Responsibilities of The Truprint Group

4.1 In addition to any other responsibilities stated in this Agreement, The Truprint Group will:

4.1.1 provide, at Stockist’s reasonable request and without charge, up to 30 minutes of training with regard to any characteristics of the Products that Stockist deems reasonably necessary for Stockist and its employees and agents to fulfill the purposes of Stockist’s appointment,

4.1.2 provide to Stockist, without charge, reasonable quantities of promotional literature, brochures and commercial and technical information regarding the Products;

4.1.3 provide sales support and technical training to Stockist and its personnel as deemed reasonably appropriate by The Truprint Group.

5. Confidential & Proprietary Information

5.1 As used herein, the term “Proprietary Information” means any information, technical data, or know-how (including, but not limited to, information relating to products, software, services, development, inventions, processes, techniques, customers, pricing, internal procedures, business and marketing plans or strategies, finances, employees and business opportunities) disclosed by one Party (the “Disclosing Party”) to the other (the “Recipient Party”) either directly or indirectly in any form whatsoever, including, but not limited to, in writing, in machine readable or other tangible form, orally or visually.

5.2 Unless otherwise expressly authorized by the Disclosing Party, the Recipient Party agrees that it and any of its personnel receiving Proprietary Information under this Agreement shall treat such Proprietary Information in strict confidence with the same degree of care applied to its own Proprietary Information of like importance, which it does not wish to disclose, publish, or disseminate to third parties.

5.3 In no event will the Recipient Party divulge, in whole or in part, such information to any third party without the prior written consent of the Disclosing Party; provided, further, that any third party must also agree in writing to restrictions comparable to those provided in this Section 6. The Recipient Party may disclose the Proprietary Information to the extent required by a valid order by a court or other governmental body or by applicable law; provided, however, that the Recipient Party will use all reasonable efforts to notify Disclosing Party of the obligation to make such disclosure in advance of the disclosure so that Disclosing Party will have a reasonable opportunity to object to such disclosure.

5.4 Notwithstanding any other provisions of this Agreement, each party acknowledges that Proprietary Information shall not include any information that: (i) is already known to the Recipient Party at the time of disclosure or becomes publicly known through no wrongful act of the Recipient Party’s part; (ii) is rightfully received by the Recipient Party from a third party without breach of this Agreement; (iii) is independently developed by the Recipient Party without the benefit of information received under this Agreement; (iv) is furnished to a third party by the Disclosing Party without a restriction on the third party’s right to disclose it; or (v) is explicitly approved for release by written authorization by the Disclosing Party.

5.5 It is understood that all Proprietary Information disclosed under this Agreement, is, and shall remain, the property of the Disclosing Party. Upon completion of this Agreement, or upon written notice from the Disclosing Party, the Recipient Party agrees to return all Proprietary Information in its possession.

5.6 The Recipient Party acknowledges that the Disclosing Party, because of the unique nature of the Proprietary Information, would suffer irreparable harm in the event that the Recipient Party breaches its obligation under this Agreement and that monetary damages would be inadequate to compensate the Disclosing Party for such a breach. The Parties agree that, in such a circumstance, the Disclosing Party shall be entitled, in addition to such monetary relief as may be applicable, to injunctive relief as may be necessary to restrain any continuing or further breach by the Recipient Party, without showing or proving any actual damages sustained by the Disclosing Party

5.7 The obligations of the Recipient Party under this Section 5 shall survive termination or nonrenewal of this Agreement indefinitely. For the avoidance of doubt, the customer and sub-distributor lists of Stockist shall be deemed to constitute Proprietary Information under this agreement.

6. Duration & Termination


6.1 Effective Date and Duration. This Agreement shall become effective on the date stated on Contract and shall continue in effect for a period of 12 months.

6.2 Stockist Option to Void Renewal. Stockist shall have the option to void renewal of this Agreement by providing prior written notice to The Truprint Group within 3 months of the end of the initial period of this Agreement.

6.3 Termination. Either Party may terminate this Agreement prior to its expiration upon the occurrence of either of the following: (i) the other Party becomes insolvent, or institutes (or there is instituted against it) proceedings in bankruptcy, insolvency, reorganization or dissolution, makes an assignment for the benefit of creditors or becomes nationalized or has any of its material assets confiscated or expropriated; or (ii) the other Party (in this case, the “breaching Party”) fails to perform any of its obligations hereunder and fails to correct such failure within 14 calendar days after receiving written demand therefore from the non-breaching Party, specifying the failure in sufficient detail for the breaching Party to correct such failure; provided, however, that upon a second breach of the same obligation by such Party, the other Party may forthwith terminate this Agreement upon notice to the breaching Party.

7. Right of Parties at Termination

7.1 Obligations After Termination. In the event that this Agreement is terminated or expires on its own terms, The Truprint Group shall have no further responsibilities to Stockist except that in the event the Agreement terminates for any reason other than a breach hereof by Stockist, The Truprint Group shall be obligated to process orders accepted by The Truprint Group prior to the effective date of such termination or expiration or within 14 days thereafter.

7.2 Survival. Notwithstanding anything to the contrary set forth herein, no termination of this Agreement shall relieve any Party from any obligations hereunder which are outstanding on or relate to matters or claims occurring or arising prior to, the date of such termination or which survive such termination by their own terms or nature.

8. Indemnification & Limitation of Liability

8.1 Indemnification. Each Party (“Indemnifying Party”) shall indemnify, hold harmless and defend the other Party (“Indemnified Party”) and its officers, directors, agents, employees, and affiliates, from and against any and all claims, demands, actions, costs, expenses, liabilities, judgments, causes of action, proceedings, suits, losses and damages of any nature, which are threatened or brought against, or are suffered or incurred by, the Indemnified Party or any such person to the extent caused directly by acts or omissions of the Indemnifying Party relating to this Agreement, including without limitation (i) any negligent or tortious conduct, (ii) any breach of any of the representations, warranties, covenants or conditions of the Indemnifying Party contained in this Agreement, (iii) any violation of applicable laws or regulations, (iv) infringement or violation of any patent, copyright, trade secret, or other intellectual property of any third party, and (v) any breach of any express or implied warranties relating to the Products, including implied warranties of merchantability and fitness for a particular purpose.


9. Force Majeure

Neither Party shall be held liable for any failure to perform that is due to any cause or circumstance beyond the reasonable control of such Party, including without limitation a demand for such Products and other products manufactured by the Truprint Group which exceeds The Truprint Group’s ability to supply them, earthquakes, fire, accidents, floods, storms, other Acts of God, riots, wars, rebellions, strikes, lockouts or other labor disturbances, national or international emergencies, failure to secure materials or equipment from usual sources of supply, failure of carriers to furnish transportation, government rules, regulations, acts, orders, restrictions or requirements or any other cause or circumstance beyond the reasonable control of such Party. No such inability to deliver or delay in delivery shall invalidate the remainder of this Agreement.


10. Trademarks


Stockist shall not dispute or contest for any reason whatsoever, directly or indirectly, during the term of this Agreement and thereafter, the validity, ownership, or enforceability of any of the trademarks of The Truprint Group, nor directly or indirectly attempt to acquire or damage the value of the goodwill associated with any of the trademarks of The Truprint Group, nor counsel, procure or assist any third Party to do any of the foregoing. Stockist will not institute any proceedings with respect to the trademarks of The Truprint Group either in Stockist’s own name or on behalf of The Truprint Group without express written permission of The Truprint Group. Stockist shall assign to The Truprint Group, without charge, any rights in the trademarks of The Truprint Group that may inure to the benefit of Stockist pursuant to this Agreement or otherwise. Stockist shall execute any documents or do any acts that may be required to accomplish the intent of this Section 10.


11. General Provisions


11.1 Amendments. This Agreement may be amended only by a writing signed by each of the Parties, and any such amendment shall be effective only to the extent specifically set forth in such writing.

11.2 Governing Law. This Agreement is a contract under the laws of the United Kingdom (and/or England, Wales, Scotland, Northern Ireland) and for all purposes shall be governed by and construed in accordance with the substantive laws of the United Kingdom (and/or England, Wales, Scotland, Northern Ireland), without regard to its principles of conflicts of laws provisions.

11.3 Disputes. The Parties shall seek to resolve any dispute, controversy, or claim arising out of or in connection with this Agreement, including without limitation, any dispute regarding the enforceability of any provision, through good faith negotiations between them within 14 days of any notice of dispute being served or such longer period of time as may be mutually agreed between the Parties. If the Parties are unable to resolve the dispute within this timeframe, and one or both parties one or both parties desire to pursue the dispute, the complaining party must submit the dispute to binding arbitration in accordance with the rules and regulations of The London Court of International Arbitration (LCIA).  The Parties will share equally the cost of arbitrating such dispute. The arbitrator(s) shall not be empowered to award punitive or other damages in excess of compensatory damages, and both parties irrevocably waive the right to any such damages. Judgment on the award rendered by the arbitrator(s) may be entered by any court having jurisdiction over the dispute. In the event that the parties cannot agree upon an arbitrator within a 28-day period, each party shall designate an arbitrator and those two arbitrators shall choose a third arbitrator, with that third arbitrator serving as the sole arbitrator of the dispute.

11.4 Assignment. Neither Party shall assign, pledge or otherwise transfer any of its rights, interest, or obligations hereunder, whether by operation of law or otherwise, without the prior express written consent of the other Party.

11.5 Counterparts; Telefacsimile Execution. This Agreement may be executed in any number of counterparts, and by each of the Parties on separate counterparts, each of which, when so executed, shall be deemed an original, but all of which shall constitute but one and the same instrument. Delivery of an executed counterpart of this Agreement by telefacsimile shall be equally as effective as delivery of a manually executed counterpart of this Agreement. Any Party delivering an executed counterpart of this Agreement by telefacsimile shall also deliver a manually executed counterpart of this Agreement, but the failure to deliver a manually executed counterpart shall not affect the validity, enforceability, or binding effect of this Agreement.

11.6 Cumulative Remedies. The rights and remedies of the Parties hereunder are cumulative and not exclusive of any rights or remedies which the Parties would otherwise have. No single or partial exercise of any such right or remedy by a Party, and no discontinuance of steps to enforce any such right or remedy, shall preclude any further exercise thereof or of any other right or remedy of such Party.

11.7 Entire Agreement. This Agreement contains the entire agreement of the Parties with respect to the transactions contemplated hereby and supersedes all prior written and oral agreements, and all contemporaneous oral agreements, relating to such transactions.

11.8 Exhibits and Schedules. The exhibits or schedules attached hereto are an integral part hereof and all references herein to this Agreement shall include such exhibits and schedules.

11.9 Notices. Unless otherwise specifically provided herein, all notices, consents, requests, demands, and other communications required or permitted hereunder:


11.9.1 shall be in writing; 11.9.2 shall be sent by messenger, certified or registered post, a reliable express delivery service or telecopier (with a copy sent by one of the foregoing means), charges prepaid as applicable, to the appropriate address(es) or number(s) set forth below; and


11.9.2 shall be deemed to have been given on the date of receipt by the addressee, as evidenced by a receipt executed by the addressee (or a responsible person in his or her office), the records of the Person delivering such communication or notice to the effect that such addressee refused to claim or accept such communication, if sent by messenger, post or express delivery service, or a receipt generated by the sender’s telecopier showing that such communication was sent to the appropriate number on a specified date if sent by telecopier. All such communications shall be sent to the addresses for each Party as first set forth above, or to such other addresses or numbers as any Party may inform the others by giving 28 days prior notice.

11.10 Severability. Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining portions hereof or affecting the validity or enforceability of such provision in any other jurisdiction.

11.11 Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of each of the Parties and their respective successors and permitted assigns.


1. Introduction

At Truprint, we value our customers and strive to provide high-quality socio-ethical paper products. We understand that there may be occasions where a refund is necessary. This refund policy outlines the conditions under which refunds are granted, the process for requesting a refund, and the time frame for processing refunds.

2. Eligibility for Refunds

Refunds are available under the following conditions:

  • Defective Products: If the product is damaged or defective upon arrival.

  • Incorrect Orders: If the product received does not match the order placed.

  • Non-Delivery: If the product fails to arrive within the specified delivery time.

3. Conditions for Refunds

Refunds will only be issued if:

  • The product is returned in its original packaging.

  • The product has not been used or altered in any way.

  • The refund request is made within 10 days of the delivery date.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Customised or personalised products.

  • Products purchased on sale or with a discount.

  • Products that have been used or show signs of wear.

5. Refund Process

To request a refund, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team via email or phone to initiate the refund process. Provide your order number, the reason for the refund, and any relevant photographic evidence if applicable.

  2. Return Authorisation: Our customer service team will review your request and, if eligible, provide you with a return authorisation number and instructions for returning the product.

  3. Return the Product: Send the product back to us using the instructions provided. Ensure the product is securely packaged to avoid damage during transit.

  4. Inspection and Approval: Once we receive the returned product, it will be inspected. If the product meets our refund criteria, your refund will be processed.

6. Refund Methods

Refunds will be issued to the original method of payment within 14 days of receiving the returned product. If the original payment method is unavailable, an alternative method will be arranged.

7. Shipping Costs

  • Defective or Incorrect Orders: If the refund is due to a defective product or an error on our part, Truprint will cover the return shipping costs.

  • Change of Mind: If you are returning the product due to a change of mind, the customer is responsible for the return shipping costs.

8. Legal Compliance

This refund policy complies with UK consumer law, including the Consumer Rights Act 2015, which ensures your rights to a refund, repair, or replacement for faulty goods. For further information on your consumer rights, you can visit the UK Government's consumer rights website.

9. Contact Information

For any questions or concerns regarding our refund policy, please contact our customer service team:

10. Amendments

Truprint reserves the right to amend this refund policy at any time. Any changes will be posted on our website, and it is the customer's responsibility to review the policy periodically. Thank you for choosing Truprint. We appreciate your support and are committed to ensuring your satisfaction with our socio-ethical paper products.


1. Automatic Renewal

All memberships and subscriptions provided by The Truprint Group will automatically renew at the end of each subscription period.

2. Cancellation Policy

Cancellation requests must be submitted by email or via our contacts page at least 30 days before the renewal date. A cancellation notice sent to will terminate future use of the service after the current subscription period ends, and automatic renewals will cease.

3. Tru. Card & Digital Magazine Delivery

We endeavour to deliver Tru. Card and Digital Magazine within 7 days of subscription, unless during busy periods.

4. Pre-Orders

For pre-orders, your card subscription will start on the release date.

5. Payment and Automatic Renewal

  • Initial Payment: You agree to be charged at the time of subscription based on the type of plan you have selected.

    • Yearly Plan: If you choose a yearly plan, you are signing up for a one-year subscription, and the total cost will be spread over the calculated months.

  • Automatic Renewal:

    • Your subscription will be renewed automatically and billed to your credit card or PayPal account at the beginning of each subscription period for a minimum of one year.

    • Monthly subscription plans are renewed automatically on 30-day intervals.

    • Annual subscription plans are renewed automatically on 365-day intervals.

6. Cancellation Procedure

You may cancel your subscription at any time by following the procedure described in our Cancellation Policy:

  • Submit a cancellation request at least 30 days before the renewal date via email to or through our contacts page.

  • Once the cancellation notice is received, it will terminate the future use of the service after the current subscription period ends.

For any questions or further assistance, please contact our customer service team at Thank you for choosing The Truprint Group. We appreciate your support and are committed to ensuring your satisfaction with our products and services.

The Truprint Group

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"In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed."


- Charles Darwin

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