Privacy Policy

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TRU a trademark of and operating under the regulations, policies and authority of THE TRUPRINT GROUP © and thus throughout this policy and for the purpose of this document will by refereed to as such.

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1. What is this document? Why does it matter? What happens to my personal data on this Site?

This privacy policy (“Privacy Policy”) applies to the website HTTP://TRU.ORG.UK (the “Site”) Your personal data will be processed when you visit the Site and interact with the services and functionalities offered by the Site. This Privacy Policy has been drafted in accordance with the Recommendation n. 2/2001, adopted on May 17, 2001 by Article 29 Data Protection Working Party in relation to the minimum requirements for the collection of data on-line within the European Union and also represents information statement to the data subjects according to Swiss law and to the European Union privacy law rules and principles (the “Privacy Law”), with which the processing carried out by THE TRUPRINT GROUP © complies.

 

The Privacy Policy specifies the identity of the data Controller that controls and manages the personal data collected and processed through the Site, specifies what is the personal information collected, the data processing purposes and conditions, the extent of personal data communication to third parties, the data security measures adopted in order to protect and safeguard data and the ways in which you may verify the processing of data relating to you and enforce your rights as recognized under the Privacy Law.

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2. Who controls the processing of my personal data? Who is accountable for it?

The Controller of the personal data processing is: THE TRUPRINT GROUP © 

CONTACT US.

for purposes of personal data protection compliance in the European Union, as well as  Data Processor.

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3. What personal data are processed? For what purposes?

In general, the visit and consultation of the Site does not imply collection and processing of your personal data. The processing of your personal data when you merely visit and consult the Site is limited to the so-named surfing data, namely the data whose transmission to the Site is implicit in the functioning of the systems in charge of the managing of the Site and in the communications protocols peculiar to the Internet. Surfing data are, for example, the IP addresses of the devices you use to connect to the Site and other parameters relating to your device and operating system. Surfing data, such as these above specified, and for example the number of visits and the time spent on the Site, are collected and processed by THE TRUPRINT GROUP © exclusively for statistical purposes and in anonymous form for purposes of measuring and enhancing the functioning of the Site. Due to the nature itself of surfing data, these data may lead to identification of users if they are associated with data held by third parties; however, THE TRUPRINT GROUP © does not collect surfing data in order to associate them with identified users. Surfing data are deleted after being processed in anonymous form; said data may be used for purposes of assessing possible responsibilities in case of information crimes realised against the Site or through the Site. With the exception of the aforementioned circumstance, THE TRUPRINT GROUP © keeps surfing data only for the maximum period of time allowed under applicable laws and in anonymous form. 

Furthermore, THE TRUPRINT GROUP © collects and processes personal data voluntarily provided by you when you interact with the Site functionalities and request the services offered by the Site, for example upon opening of an account, or upload of user-generated content on the Site; subscription to THE TRUPRINT GROUP © newsletter or mailing list; purchase of products through the Site, which includes all activities relating to the purchase of goods, such as for example delivery of goods, billing issues, returning and exchanging of goods, receiving refunds, purchase and use of gift cards and e-gift cards, as applicable, payment related activities, including fraud prevention, and customer support and interaction with our call centre; participation to promotions and other initiatives realised or communicated through the Site such as for example loyalty programs, contests and sweepstakes, request of information to THE TRUPRINT GROUP © or sending to THE TRUPRINT GROUP © a question, communication or feedback through traditional mail or through the Site. We will process personal data also to comply with the Privacy Law and to assess and defend a legal right. We may process personal data also when you contact our customer support and call centre, which may communicate with you and thus process your personal data through e-mail, chat and telephone. The call centre will also register your phone number for purpose of call-back and back-office services in order to provide you with the requested support and information. In some cases, for purposes of internal training, quality control and verification, the call may be recorded and the e-mails may be saved to the extent not prohibited by the Privacy Law. You will always be informed in advance of the recording of the communication, and you will have the opportunity to object to such recording, save when this is necessary for verification purposes in relation to your purchase or other reasons, as allowed under applicable laws.

With your consent, that is optional, THE TRUPRINT GROUP © may further process your personal data for survey purposes; for marketing purposes, that is for sending, also through e-mail or other electronic communications means such as SMS, MMS, fax, etc.,  promotional information and material on products and services of THE TRUPRINT GROUP © on special initiatives on prices and promotions and on initiatives such as loyalty programs, events, exhibitions and fairs organised by the THE TRUPRINT GROUP © to which THE TRUPRINT GROUP © belongs) or to which the THE TRUPRINT GROUP © takes part; and for profiling purposes. For the marketing and profiling activities above defined, personal data may also be shared with other companies of the THE TRUPRINT GROUP © group. You will always have the opportunity to object, at any time and for free, to the processing of your personal data for the sending of promotional information and material; in each communication there will be a specific section in which are specified the conditions (easy to perform and free of charge) of revoking the consent. Personal data that THE TRUPRINT GROUP © collects and processes include name, and contact details such as street address, telephone number, e-mail address and further possible information of an optional nature provided by you. When requested under the Privacy Law, THE TRUPRINT GROUP © requires your consent before proceeding to processing your personal data. 

Where you have provided us with personal data about another person, (for example when using the function e-mail to a friend, gift card functionalities or other purposes) to the extent permitted by applicable laws you hereby confirm that said communication and further processing by us as set out in this Privacy Policy complies with applicable privacy laws, so for example you should inform said person and as requested obtain his/her consent to the processing of his/her personal data for the purposes set out in this Privacy Policy.

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4. Where will my personal data be stored?

Personal data collected through the Site will be processed and stored by THE TRUPRINT GROUP ©; INFORMATION & ADDRESS TO BE ENTERED provides for THE TRUPRINT GROUP ©hosting services for the web site and related database, so certain personal data processed through electronic means might be stored by such third-party company. In any event, personal data are processed only through specifically authorised staff designated to access and process the data, including staff designated for performance of non-routine maintenance operations of the Site.

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5. Does this website use cookies? What are they for?

Our Website uses cookies.

Cookies are small text files sent to your device by the Site. Cookies are uploaded onto your device, thus allowing the Site to recognize you and store certain information concerning you, in order to permit or improve the service offered.

We may use different types of cookies. We may use what we call "required" cookies to enable core site functionalities, such as logging-in and completing an Order for Products. These cookies do not collect personal information for marketing purposes and can not be disabled.

"Functional" cookies provide more advanced functions, such as remembering log-in details, remembering what is in your shopping cart and remembering your preferences such as language and country, analysing sit usage to measure and improve performance. Also these cookies do not collect information that can identify users. These cookies can be disabled.

"Advertising" cookies may be finally used to keep record of certain behaviours or preferences expressed by you, so as to present content that is more relevant to your interests, in compliance with the applicable privacy laws and upon collection of your express consent if required by law. These cookies may also enable you to share some Site content through social networks such as Facebook and Twitter. To review the respective privacy policies cookies, you can visit the social networks websites. In the case of Facebook and Twitter please visit https://www.facebook.com/help/cookies and https://twitter.com/privacy. These cookies can be disabled. We use third party platforms such as Facebook Pixels.

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In any case, our cookies do not run programs on users' device nor upload viruses on it, and that do not allow any kind of control over the device. THE TRUPRINT GROUP © does not use cookies to monitor users' activities or device.

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Please click HERE to set your preferences regarding receipt of cookies from our Site.

Once you have accepted the use of cookies on the Site, your preferences with regard to the use of cookies will be saved in the form of a cookie for your future visits to the Site for as long as you do not remove the cookies stored on your device. If you disable the cookies that we use, some parts of the Site may not work properly, depending on the type of cookie you have disabled.

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6. How are personal data processed by BTHE TRUPRINT GROUP ©?

Personal data collected by THE TRUPRINT GROUP ©are mainly processed through electronic and automated means but also without the same (paper processing), under procedures and logics that comply with the data processing purposes as herein specified. Personal data are processed according to applicable privacy laws, including security and confidentiality issues, and are kept only for the time strictly functional to achieve the specific data processing purpose from time to time pursued and according to the Privacy Law.

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7. Are personal data safe in the hands of THE TRUPRINT GROUP ©? Can I update my personal data?

THE TRUPRINT GROUP © is committed to protect security of personal data. Personal data are processed by THE TRUPRINT GROUP © in compliance with the security provisions as set forth by applicable laws in order to prevent loss and destruction, even accidental, of data, unauthorised access to data, unlawful or unfair use of data. Moreover, information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.

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THE TRUPRINT GROUP © deploys a variety of advanced security technologies and procedures to help protection of personal data against the risks above outlined. For example, personal data provided by users are stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet are deployed encryption techniques such as the Secure Socket Layer (SSL) protocol. 

You may help THE TRUPRINT GROUP © to update and maintain accuracy of the personal data you provided to THE TRUPRINT GROUP © by notifying THE TRUPRINT GROUP © of any amendment relating to your address, title, telephone number or electronic mail (e-mail) address. If you opened a THE TRUPRINT GROUP © account, you can perform such updates on-line, following the instructions reported on your account pages. 

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8. Does THE TRUPRINT GROUP © communicate the personal data collected? To whom? For what purposes?

THE TRUPRINT GROUP © communicates personal data within the limits and under the circumstances specified in this Privacy Policy, in any case in full compliance with the consents given by users upon collection of data, when required by the Privacy Law. Personal data will be accessible within THE TRUPRINT GROUP © organisation by the internal and external personnel that need to access them because of their duties in relation to the processing purposes herein specified, and by any appointed Processor. The updated list of Processors and of the subjects to which data may be communicated will remain at users' disposal free of charge upon request at THE TRUPRINT GROUP ©

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Personal data may be communicated to institutions, authorities, public entities, banks and financial institutions, professionals, independent consultants, also in associate form, business partners and third party service providers to which THE TRUPRINT GROUP © may revert to for performance of professional, technical and organisational services functional to the managing of the Site and the activities therein performed, such as for example the sales of goods and related activities, the managing of functionalities offered by the Site and of the initiatives and services that users may subscribe to and require through the Site, and for services strictly functional to achievement of the other processing purposes herein specified. For purposes functional to the managing of the Site and related activities, for example for the purchase of goods through the Site, personal data may be also communicated to other companies of THE TRUPRINT GROUP © within the European Economic Area, that will process them according to applicable privacy laws for the purposes above specified, including marketing and profiling activities. For closing purchase transactions and payment processing through our e-commerce platform we revert to third party service providers. These service providers are bound by contract obligations so that they will implement adequate security measures to protect security and confidentiality of personal data and credit card information.

Personal data may also be communicated to third parties in case of mergers, acquisitions, transfer of any of our assets, products, websites or operations. These third parties will be provided only with the information necessary to performance of their respective functions; they agree to use the information received only for the processing purposes above specified, to keep it confidential and secure and to comply with applicable law and the instructions received by THE TRUPRINT GROUP ©.

Except for the foregoing, personal data will not be shared with third parties, natural persons or legal entities, that are unrelated to, or that do not perform a business, professional or technical function for THE TRUPRINT GROUP ©. Personal data may further be communicated to whomever is the legitimate addressee of communications as provided by applicable laws and regulations, thus for example in case of judicial processes, request by competent courts and authorities or other legal obligation, to protect and defend the rights and property of THE TRUPRINT GROUP © and the Site. Personal data will not be communicated to third parties for their own marketing purposes.

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9. Am I obliged to provide my personal data? What are the consequences if I refuse to provide them

Except for the foregoing description in relation to the surfing data (please refer to the above section “The nature and kind of data processed”), providing of personal data may be necessary for the performance of certain services and functionalities offered by the Site and required, such as subscription to the Site, subscription to THE TRUPRINT GROUP © 's newsletter, the purchase of Products through the Site, the management of participation to loyalty programs, promotions and other initiatives communicated through the Site, replying to and managing of request of information, questions, communication or feedback to THE TRUPRINT GROUP ©. Providing of personal data for the activities necessary to comply with applicable legislation is mandatory. In the above referenced circumstances, denial of providing personal data would make it impossible for THE TRUPRINT GROUP © to comply with contractual obligations or to provide  the requested services, products or information as above specified.

Providing of data for survey, marketing and profiling purposes as above specified is optional; denial of providing personal data in said circumstances will have no consequences on compliance by THE TRUPRINT GROUP © with its contractual obligations and on the provision of the services, products or information requested as above specified.

10. Does the site contain elements controlled by third parties? Is THE TRUPRINT GROUP © liable for them?

The Site may contain links to other sites, as well as objects or elements controlled by third parties.

An example are plug-ins that may connect our Site to social networks like Facebook or Twitter ("social plug-in") and that are usually identified by the relevant social network's logo.  If you find and interact with a social plug-in on our Site, your browser may send such social network certain data relating to you, such as you user ID, information on the Site, date and time, and other browser-related info. Such information would be processed by the social networks, owned and operated by third parties, according o their privacy policies.

THE TRUPRINT GROUP © has no access or control over elements, objects, plug-ins, cookies, web beacon and other items or tracking technologies owned and operated by third parties, available on our Site or on the relevant third-party site, which users may access on or from the Site, and over the relevant methods of processing of personal data through such elements or sites; so THE TRUPRINT GROUP © disclaims any responsibility for such sites. Users should check the privacy policy of third party websites and elements accessed from the Site to learn about the conditions applicable to the processing of personal data since this Privacy Policy apply only to this Site.

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11. What are my rights as regards my personal data collected and processed by THE TRUPRINT GROUP ©?

You are entitled at any moment to enforce the rights as provided by the Privacy Law, including but not limited to the right to obtain at any moment confirmation that your personal data exist or do not exist, verify their content, origin and accuracy, ask for their integration, updating, amendment, deletion, and you may oppose for legitimate reason the data processing (including objecting, at any time and for free, to the processing of your personal data for direct marketing purposes). 

For any query or request relating to the personal data processing by THE TRUPRINT GROUP © and to enforce the rights under the Privacy Law, you may contact THE TRUPRINT GROUP © 57 Rockstone Lane, Inner Avenue, Southampton, SO14 6JA.

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This Privacy Policy is subject to updating and amendment by THE TRUPRINT GROUP ©. The version published on the Site is the version actually in force. If THE TRUPRINT GROUP © changes this Privacy Policy, THE TRUPRINT GROUP © will notify users of such changes by posting a link on the home page of the Site to the amended privacy policy that reads “Newly Revised Privacy Policy”. THE TRUPRINT GROUP © invites users to periodically review the Privacy Policy in order to be informed of any relevant change.

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Terms of Use 

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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE

 

1. Who are we? What's this Site for?

These terms and conditions of use ("Terms of Use") regulate your use of the website http://www.tru.org.uk("Site"). The Site is owned and operated by THE TRUPRINT GROUP © We can be contacted through our CONTACT page, managed by our Customer Service. We use the Site to promote, sell and provide information on THE TRUPRINT GROUP © 's products, as well as on THE TRUPRINT GROUP's stores and promotional initiatives.

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2. What if I am asked to register and open an account?

To access specific functionalities of the Site (for example to review your order history), you are required to register and open a personal account (“Account”). You will be responsible for all the activities that occur under your Account unless your Account was demonstrably being used by a third party without your consent. You are responsible for protecting your access credentials and keeping them confidential. THE TRUPRINT GROUP © shall not be liable for any loss or damage incurred by you due to your failure to comply with these obligations. THE TRUPRINT GROUP © may terminate or suspend your Account, at any time and without prior notice if: (i) THE TRUPRINT GROUP © believes that you are using your Account in breach of these Terms of Use, (ii) THE TRUPRINT GROUP © believes that a third party is using your Account without your consent, or (iii) THE TRUPRINT GROUP © for reasonable security or maintenance purposes. You can cancel your Account at any time by contacting our CUSTOMER SERVICE.

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3. What personal data relating to me are processed by THE TRUPRINT GROUP ©?

In order to enable you to access the functionalities of the Site, including areas for registered users or newsletter subscription, we may ask you to provide certain personal data. The processing activities we carry out on such data are described in our PRIVACY POLICY. If you do not agree with our practices and policy regarding processing of personal data, we invite you to immediately stop using this Site.

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4. What if I upload content or comments generated by me?

The Site includes sections which enable users to upload user-generated content ("UGC"), for example you could be enabled to upload photographs or to post comments.  In relation to such UGC, THE TRUPRINT GROUP © is a mere hosting provider and does not assume any responsibility or liability on the content itself.

You must not provide any UGC which is illegal, obscene, indecent, libellous, which fosters racial, ethnic, sexual discrimination or hatred or which infringes any third-party intellectual property or personal data protection rights. You must not provide any UGC which contains any data, including pictures, of minors. THE TRUPRINT GROUP © reserves the right to remove from the Site any UGC which, at its sole discretion, do not meet the above requirements. In case such UGC are removed from the Site, the Account of the relevant uploader may be suspended or terminated.

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5. Who owns the content and materials in this Site?

The information on this Site, along with any materials incorporated herein is the copyrighted work of THE TRUPRINT GROUP © ALL RIGHTS ARE RESERVED. Single pages or materials may contain different proprietary notices. By submitting any UGC to the Site, you warrant you are entitled to do so and to have obtained, where necessary, all due consents by the relevant third-parties (for example intellectual property right-holders or personal data subjects). Such content shall be deemed non-confidential and non-proprietary. In relation to the UGC provided by you, you grant THE TRUPRINT GROUP © an unlimited, exclusive, worldwide, sub-licensable, free of charge license to use such UGC in any way and for any purposes, including but not limited to save, store, copy, reproduce, publish, post, transmit, distribute, display, modify, translate, incorporate in other materials and in any way commercially exploit it. THE TRUPRINT GROUP © thus invites you not to send us through the Site any content, item or information that you do not want to become subject to the above terms.

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6. What is THE TRUPRINT GROUP ©'s liability for anything that may go wrong while I use this Site?

We work hard to make this Site interesting and user-friendly, but we cannot guarantee that our users will always find everything to their liking. Please read this disclaimer carefully before using our Site.

YOU AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. BECAUSE OF THE NUMBER OF POSSIBLE SOURCES OF INFORMATION AVAILABLE, AND THE INHERENT HAZARDS AND UNCERTAINTIES OF ELECTRONIC DISTRIBUTION, THERE MAY BE DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS WITH SUCH INFORMATION. IF YOU RELY ON THIS SITE OR ANY MATERIAL AVAILABLE THROUGH IT, YOU DO SO AT YOUR OWN RISK.

THIS SITE IS PROVIDED TO YOU AS IS, WITH ALL FAULTS, AND AS AVAILABLE. THIS SITE, THE TRUPRINT GROUP ©AND ANY OF THE CONTRIBUTORS TO THIS SITE AND THEIR AFFILIATES, AGENTS AND LICENSORS CANNOT AND DO NOT WARRANT THE ABSENCE OF DEFECTS THE ACCURACY, COMPLETENESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THIS SITE, NOR DO THEY GUARANTEE THAT THIS SITE WILL BE ERROR-FREE, CONTINUOUSLY AVAILABLE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FOR EXAMPLE, WE CANNOT GUARANTEE THAT THE APPEARANCE AND COLOURS OF OUR PRODUCTS DESCRIBED ON THE SITE, AS SHOWN ON YOUR MONITOR, WILL CORRESPOND TO THE ACTUAL APPEARANCE OF PRODUCTS AS AVAILABLE IN A PHYSICAL OR ONLINE STORE.

TO THE MAXIMUM EXTENT PERMITTED UNDER THE APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL THE TRUPRINT GROUP ©, ANY OF THE CONTRIBUTORS TO THIS SITE AND THEIR AFFILIATES, AGENTS AND LICENSORS, OR THEIR AFFILIATES, AGENTS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES ARISING OUT OF USE OF THE INFORMATION CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR SIMILAR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT, BUSINESS, SAVINGS, DATA AND THIRD PARTIES’ CLAIMS EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES.

THIS SITE MAY CONTAIN ELEMENTS OR LINKS TO WEBSITES MAINTAINED BY OTHER COMPANIES, INDIVIDUALS OR AGENCIES (FOR EXAMPLE THE SECTION OF THE SITE, SHOWING PICTURES OF THE TRUPRINT GROUP © PRODUCTS TAKEN BY SOCIAL MEDIA), WHICH ARE PROVIDED AS A CONVENIENCE TO THE TRUPRINT GROUP © USERS. THESE ELEMENTS OR LINKED WEBSITES ARE NOT UNDER THE CONTROL OF THE TRUPRINT GROUP © AND ARE PROVIDED MERELY AS A CONVENIENCE. THE INCLUSION OF SUCH ELEMENTS OR LINKS DOES NOT IMPLY ANY ENDORSEMENT, AND NEITHER THE TRUPRINT GROUP © NOR THE TRUPRINT GROUP © © PROVIDE ANY WARRANTY IN RELATION TO SUCH ITEMS, NOR ARE THEY RESPONSIBLE FOR THE ACCURACY OF INFORMATION ON SUCH ELEMENTS OR WEBSITES. NEITHER THE TRUPRINT GROUP ©MONITORS OR REVIEWS THE CONTENT OF SUCH THIRD PARTY WEBSITES AND THEREFORE ADVISES YOU THAT YOUR ACCESS BY LINK TO THIRD PARTY WEBSITES IS AT YOUR OWN RISK. ALL THE ASPECTS REGARDING SUCH ELEMENTS OR WEBSITES (INCLUDING RULES ON USE AND CONTENT) ARE GOVERNED BY THE RELEVANT THIRD PARTY TERMS AND CONDITIONS, WHICH WE INVITE YOU TO READ.

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7. What is the applicable law? And the competent Court in case of disputes?

Your use of this site shall be governed in all respects by the laws of Switzerland. As such, the laws of Switzerland, without regard to its conflicts of laws rules, will govern these disclaimers, limitations of liability, and terms and conditions. The Commercial Courts of Zurich shall have exclusive jurisdiction in connection with any disputes arising out of the use of the Site and/or in any way related to the use of the Site or to these Terms of Use, save for any right under mandatory provision of applicable law to establish legal proceedings in the habitual place of residence or domicile of the users.

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Version updated in: March 2020