Terms & Conditions

Terms

& Conditions

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Terms of Use

1. Who are we? What's this Site for?

These terms and conditions of use ("Terms of Use") regulate your use of the website http://www.tru.org.uk("Site"). The Site is owned and operated by THE TRUPRINT GROUP © We can be contacted through our CONTACT page, managed by our Customer Service. We use the Site to promote, sell and provide information on THE TRUPRINT GROUP © 's products, as well as on THE TRUPRINT GROUP's stores and promotional initiatives.

2. What if I am asked to register and open an account?

To access specific functionalities of the Site (for example to review your order history), you are required to register and open a personal account (“Account”). You will be responsible for all the activities that occur under your Account unless your Account was demonstrably being used by a third party without your consent. You are responsible for protecting your access credentials and keeping them confidential. THE TRUPRINT GROUP © shall not be liable for any loss or damage incurred by you due to your failure to comply with these obligations. THE TRUPRINT GROUP © may terminate or suspend your Account, at any time and without prior notice if: (i) THE TRUPRINT GROUP © believes that you are using your Account in breach of these Terms of Use, (ii) THE TRUPRINT GROUP © believes that a third party is using your Account without your consent, or (iii) THE TRUPRINT GROUP © for reasonable security or maintenance purposes. You can cancel your Account at any time by contacting us.

3. What personal data relating to me are processed by THE TRUPRINT GROUP ©?

In order to enable you to access the functionalities of the Site, including areas for registered users or newsletter subscription, we may ask you to provide certain personal data. The processing activities we carry out on such data are described in our privacy policy. If you do not agree with our practices and policy regarding processing of personal data, we invite you to immediately stop using this Site.

4. What if I upload content or comments generated by me?

The Site includes sections which enable users to upload user-generated content ("UGC"), for example you could be enabled to upload photographs or to post comments. In relation to such UGC, THE TRUPRINT GROUP © is a mere hosting provider and does not assume any responsibility or liability on the content itself.

You must not provide any UGC which is illegal, obscene, indecent, libellous, which fosters racial, ethnic, sexual discrimination or hatred or which infringes any third-party intellectual property or personal data protection rights. You must not provide any UGC which contains any data, including pictures, of minors. THE TRUPRINT GROUP © reserves the right to remove from the Site any UGC which, at its sole discretion, do not meet the above requirements. In case such UGC are removed from the Site, the Account of the relevant uploader may be suspended or terminated.

5. Who owns the content and materials in this Site?

The information on this Site, along with any materials incorporated herein is the copyrighted work of THE TRUPRINT GROUP © ALL RIGHTS ARE RESERVED. Single pages or materials may contain different proprietary notices. By submitting any UGC to the Site, you warrant you are entitled to do so and to have obtained, where necessary, all due consents by the relevant third-parties (for example intellectual property right-holders or personal data subjects). Such content shall be deemed non-confidential and non-proprietary. In relation to the UGC provided by you, you grant THE TRUPRINT GROUP © an unlimited, exclusive, worldwide, sub-licensable, free of charge license to use such UGC in any way and for any purposes, including but not limited to save, store, copy, reproduce, publish, post, transmit, distribute, display, modify, translate, incorporate in other materials and in any way commercially exploit it. THE TRUPRINT GROUP © thus invites you not to send us through the Site any content, item or information that you do not want to become subject to the above terms.

6. What is THE TRUPRINT GROUP ©'s liability for anything that may go wrong while I use this Site?

We work hard to make this Site interesting and user-friendly, but we cannot guarantee that our users will always find everything to their liking. Please read this disclaimer carefully before using our Site.

YOU AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. BECAUSE OF THE NUMBER OF POSSIBLE SOURCES OF INFORMATION AVAILABLE, AND THE INHERENT HAZARDS AND UNCERTAINTIES OF ELECTRONIC DISTRIBUTION, THERE MAY BE DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS WITH SUCH INFORMATION. IF YOU RELY ON THIS SITE OR ANY MATERIAL AVAILABLE THROUGH IT, YOU DO SO AT YOUR OWN RISK.

THIS SITE IS PROVIDED TO YOU AS IS, WITH ALL FAULTS, AND AS AVAILABLE. THIS SITE, THE TRUPRINT GROUP ©AND ANY OF THE CONTRIBUTORS TO THIS SITE AND THEIR AFFILIATES, AGENTS AND LICENSORS CANNOT AND DO NOT WARRANT THE ABSENCE OF DEFECTS THE ACCURACY, COMPLETENESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THIS SITE, NOR DO THEY GUARANTEE THAT THIS SITE WILL BE ERROR-FREE, CONTINUOUSLY AVAILABLE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FOR EXAMPLE, WE CANNOT GUARANTEE THAT THE APPEARANCE AND COLOURS OF OUR PRODUCTS DESCRIBED ON THE SITE, AS SHOWN ON YOUR MONITOR, WILL CORRESPOND TO THE ACTUAL APPEARANCE OF PRODUCTS AS AVAILABLE IN A PHYSICAL OR ONLINE STORE.

TO THE MAXIMUM EXTENT PERMITTED UNDER THE APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL THE TRUPRINT GROUP ©, ANY OF THE CONTRIBUTORS TO THIS SITE AND THEIR AFFILIATES, AGENTS AND LICENSORS, OR THEIR AFFILIATES, AGENTS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES ARISING OUT OF USE OF THE INFORMATION CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR SIMILAR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT, BUSINESS, SAVINGS, DATA AND THIRD PARTIES’ CLAIMS EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES.

THIS SITE MAY CONTAIN ELEMENTS OR LINKS TO WEBSITES MAINTAINED BY OTHER COMPANIES, INDIVIDUALS OR AGENCIES (FOR EXAMPLE THE SECTION OF THE SITE, SHOWING PICTURES OF THE TRUPRINT GROUP © PRODUCTS TAKEN BY SOCIAL MEDIA), WHICH ARE PROVIDED AS A CONVENIENCE TO THE TRUPRINT GROUP © USERS. THESE ELEMENTS OR LINKED WEBSITES ARE NOT UNDER THE CONTROL OF THE TRUPRINT GROUP © AND ARE PROVIDED MERELY AS A CONVENIENCE. THE INCLUSION OF SUCH ELEMENTS OR LINKS DOES NOT IMPLY ANY ENDORSEMENT, AND NEITHER THE TRUPRINT GROUP © NOR THE TRUPRINT GROUP © © PROVIDE ANY WARRANTY IN RELATION TO SUCH ITEMS, NOR ARE THEY RESPONSIBLE FOR THE ACCURACY OF INFORMATION ON SUCH ELEMENTS OR WEBSITES. NEITHER THE TRUPRINT GROUP ©MONITORS OR REVIEWS THE CONTENT OF SUCH THIRD PARTY WEBSITES AND THEREFORE ADVISES YOU THAT YOUR ACCESS BY LINK TO THIRD PARTY WEBSITES IS AT YOUR OWN RISK. ALL THE ASPECTS REGARDING SUCH ELEMENTS OR WEBSITES (INCLUDING RULES ON USE AND CONTENT) ARE GOVERNED BY THE RELEVANT THIRD PARTY TERMS AND CONDITIONS, WHICH WE INVITE YOU TO READ.

7. What is the applicable law? And the competent Court in case of disputes?

These Terms of Use, their subject matter and formation, your use of this Site, and any dispute or claim arising out of or in connection with them or the Site, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to determine any such dispute or claim. Nothing in these Terms shall exclude, restrict or prejudice any right, remedy, protection or jurisdiction available under a mandatory provision of applicable law which cannot lawfully be excluded or limited by agreement.

Privacy

TRU a trademark of and operating under the regulations, policies and authority of THE TRUPRINT GROUP © and thus throughout this policy and for the purpose of this document will by refereed to as such.

1. What is this document? Why does it matter? What happens to my personal data on this Site? This Privacy Policy applies to the website www.tru.org.uk (the “Site”) and explains how The Truprint Group collects, uses and otherwise processes personal data when you visit the Site or interact with the services and functionalities made available through it.

The Truprint Group processes personal data in accordance with applicable data protection and privacy law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), in each case as amended, including by the Data (Use and Access) Act 2025. Where the laws of another jurisdiction, including Ukraine, apply to particular processing activities, The Truprint Group will also comply with those applicable requirements. Personal data will be processed lawfully, fairly and transparently, for specified purposes, and subject to appropriate technical and organisational measures designed to protect its security, integrity and confidentiality.

2. Who controls the processing of my personal data? Who is accountable for it?

The Controller of the personal data processing is: THE TRUPRINT GROUP ©

for purposes of personal data protection compliance in the European Union, as well as Data Processor.

3. What personal data are processed? For what purposes?

In general, the visit and consultation of the Site does not imply collection and processing of your personal data. The processing of your personal data when you merely visit and consult the Site is limited to the so-named surfing data, namely the data whose transmission to the Site is implicit in the functioning of the systems in charge of the managing of the Site and in the communications protocols peculiar to the Internet. Surfing data are, for example, the IP addresses of the devices you use to connect to the Site and other parameters relating to your device and operating system. Surfing data, such as these above specified, and for example the number of visits and the time spent on the Site, are collected and processed by THE TRUPRINT GROUP © exclusively for statistical purposes and in anonymous form for purposes of measuring and enhancing the functioning of the Site. Due to the nature itself of surfing data, these data may lead to identification of users if they are associated with data held by third parties; however, THE TRUPRINT GROUP © does not collect surfing data in order to associate them with identified users. Surfing data are deleted after being processed in anonymous form; said data may be used for purposes of assessing possible responsibilities in case of information crimes realised against the Site or through the Site. With the exception of the aforementioned circumstance, THE TRUPRINT GROUP © keeps surfing data only for the maximum period of time allowed under applicable laws and in anonymous form.

Furthermore, THE TRUPRINT GROUP © collects and processes personal data voluntarily provided by you when you interact with the Site functionalities and request the services offered by the Site, for example upon opening of an account, or upload of user-generated content on the Site; subscription to THE TRUPRINT GROUP © newsletter or mailing list; purchase of products through the Site, which includes all activities relating to the purchase of goods, such as for example delivery of goods, billing issues, returning and exchanging of goods, receiving refunds, purchase and use of gift cards and e-gift cards, as applicable, payment related activities, including fraud prevention, and customer support and interaction with our call centre; participation to promotions and other initiatives realised or communicated through the Site such as for example loyalty programs, contests and sweepstakes, request of information to THE TRUPRINT GROUP © or sending to THE TRUPRINT GROUP © a question, communication or feedback through traditional mail or through the Site. We will process personal data also to comply with the Privacy Law and to assess and defend a legal right. We may process personal data also when you contact our customer support and call centre, which may communicate with you and thus process your personal data through e-mail, chat and telephone. The call centre will also register your phone number for purpose of call-back and back-office services in order to provide you with the requested support and information. In some cases, for purposes of internal training, quality control and verification, the call may be recorded and the e-mails may be saved to the extent not prohibited by the Privacy Law. You will always be informed in advance of the recording of the communication, and you will have the opportunity to object to such recording, save when this is necessary for verification purposes in relation to your purchase or other reasons, as allowed under applicable laws.

With your consent, that is optional, THE TRUPRINT GROUP © may further process your personal data for survey purposes; for marketing purposes, that is for sending, also through e-mail or other electronic communications means such as SMS, MMS, fax, etc., promotional information and material on products and services of THE TRUPRINT GROUP © on special initiatives on prices and promotions and on initiatives such as loyalty programs, events, exhibitions and fairs organised by the THE TRUPRINT GROUP © to which THE TRUPRINT GROUP © belongs) or to which the THE TRUPRINT GROUP © takes part; and for profiling purposes. For the marketing and profiling activities above defined, personal data may also be shared with other companies of the THE TRUPRINT GROUP © group. You will always have the opportunity to object, at any time and for free, to the processing of your personal data for the sending of promotional information and material; in each communication there will be a specific section in which are specified the conditions (easy to perform and free of charge) of revoking the consent. Personal data that THE TRUPRINT GROUP © collects and processes include name, and contact details such as street address, telephone number, e-mail address and further possible information of an optional nature provided by you. When requested under the Privacy Law, THE TRUPRINT GROUP © requires your consent before proceeding to processing your personal data.

Where you have provided us with personal data about another person, (for example when using the function e-mail to a friend, gift card functionalities or other purposes) to the extent permitted by applicable laws you hereby confirm that said communication and further processing by us as set out in this Privacy Policy complies with applicable privacy laws, so for example you should inform said person and as requested obtain his/her consent to the processing of his/her personal data for the purposes set out in this Privacy Policy.

4. Where will my personal data be stored?

Personal data collected through the Site will be processed and stored by THE TRUPRINT GROUP ©; INFORMATION & ADDRESS TO BE ENTERED provides for THE TRUPRINT GROUP ©hosting services for the web site and related database, so certain personal data processed through electronic means might be stored by such third-party company. In any event, personal data are processed only through specifically authorised staff designated to access and process the data, including staff designated for performance of non-routine maintenance operations of the Site.

5. Does this website use cookies? What are they for?

Our Website uses cookies.

Cookies are small text files sent to your device by the Site. Cookies are uploaded onto your device, thus allowing the Site to recognize you and store certain information concerning you, in order to permit or improve the service offered.

We may use different types of cookies. We may use what we call "required" cookies to enable core site functionalities, such as logging-in and completing an Order for Products. These cookies do not collect personal information for marketing purposes and can not be disabled.

"Functional" cookies provide more advanced functions, such as remembering log-in details, remembering what is in your shopping cart and remembering your preferences such as language and country, analysing sit usage to measure and improve performance. Also these cookies do not collect information that can identify users. These cookies can be disabled.

"Advertising" cookies may be finally used to keep record of certain behaviours or preferences expressed by you, so as to present content that is more relevant to your interests, in compliance with the applicable privacy laws and upon collection of your express consent if required by law. These cookies may also enable you to share some Site content through social networks such as Facebook and Twitter. To review the respective privacy policies cookies, you can visit the social networks websites. In the case of Facebook and Twitter please visit https://www.facebook.com/help/cookies and https://twitter.com/privacy. These cookies can be disabled. We use third party platforms such as Facebook Pixels.

In any case, our cookies do not run programs on users' device nor upload viruses on it, and that do not allow any kind of control over the device. THE TRUPRINT GROUP © does not use cookies to monitor users' activities or device.

Please click HERE to set your preferences regarding receipt of cookies from our Site.

Once you have accepted the use of cookies on the Site, your preferences with regard to the use of cookies will be saved in the form of a cookie for your

future visits to the Site for as long as you do not remove the cookies stored on your device. If you disable the cookies that we use, some parts of the Site may not work properly, depending on the type of cookie you have disabled.

6. How are personal data processed by BTHE TRUPRINT GROUP ©?

Personal data collected by THE TRUPRINT GROUP ©are mainly processed through electronic and automated means but also without the same (paper processing), under procedures and logics that comply with the data processing purposes as herein specified. Personal data are processed according to applicable privacy laws, including security and confidentiality issues, and are kept only for the time strictly functional to achieve the specific data processing purpose from time to time pursued and according to the Privacy Law.

7. Are personal data safe in the hands of THE TRUPRINT GROUP ©? Can I update my personal data?

THE TRUPRINT GROUP © is committed to protect security of personal data. Personal data are processed by THE TRUPRINT GROUP © in compliance with the security provisions as set forth by applicable laws in order to prevent loss and destruction, even accidental, of data, unauthorised access to data, unlawful or unfair use of data. Moreover, information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.

THE TRUPRINT GROUP © deploys a variety of advanced security technologies and procedures to help protection of personal data against the risks above outlined. For example, personal data provided by users are stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet are deployed encryption techniques such as the Secure Socket Layer (SSL) protocol.

You may help THE TRUPRINT GROUP © to update and maintain accuracy of the personal data you provided to THE TRUPRINT GROUP © by notifying THE TRUPRINT GROUP © of any amendment relating to your address, title, telephone number or electronic mail (e-mail) address. If you opened a THE TRUPRINT GROUP © account, you can perform such updates on-line, following the instructions reported on your account pages.

8. Does THE TRUPRINT GROUP © communicate the personal data collected? To whom? For what purposes?

THE TRUPRINT GROUP © communicates personal data within the limits and under the circumstances specified in this Privacy Policy, in any case in full compliance with the consents given by users upon collection of data, when required by the Privacy Law. Personal data will be accessible within THE TRUPRINT GROUP © organisation by the internal and external personnel that need to access them because of their duties in relation to the processing purposes herein specified, and by any appointed Processor. The updated list of Processors and of the subjects to which data may be communicated will remain at users' disposal free of charge upon request at THE TRUPRINT GROUP ©

Personal data may be communicated to institutions, authorities, public entities, banks and financial institutions, professionals, independent consultants, also in associate form, business partners and third party service providers to which THE TRUPRINT GROUP © may revert to for performance of professional, technical and organisational services functional to the managing of the Site and the activities therein performed, such as for example the sales of goods and related activities, the managing of functionalities offered by the Site and of the initiatives and services that users may subscribe to and require through the Site, and for services strictly functional to achievement of the other processing purposes herein specified. For purposes functional to the managing of the Site and related activities, for example for the purchase of goods through the Site, personal data may be also communicated to other companies of THE TRUPRINT GROUP © within the European Economic Area, that will process them according to applicable privacy laws for the purposes above specified, including marketing and profiling activities. For closing purchase transactions and payment processing through our e-commerce platform we revert to third party service providers. These service providers are bound by contract obligations so that they will implement adequate security measures to protect security and confidentiality of personal data and credit card information.

Personal data may also be communicated to third parties in case of mergers, acquisitions, transfer of any of our assets, products, websites or operations. These third parties will be provided only with the information necessary to performance of their respective functions; they agree to use the information received only for the processing purposes above specified, to keep it confidential and secure and to comply with applicable law and the instructions received by THE TRUPRINT GROUP ©.

Except for the foregoing, personal data will not be shared with third parties, natural persons or legal entities, that are unrelated to, or that do not perform a business, professional or technical function for THE TRUPRINT GROUP ©. Personal data may further be communicated to whomever is the legitimate addressee of communications as provided by applicable laws and regulations, thus for example in case of judicial processes, request by competent courts and authorities or other legal obligation, to protect and defend the rights and property of THE TRUPRINT GROUP © and the Site. Personal data will not be communicated to third parties for their own marketing purposes.

9. Am I obliged to provide my personal data? What are the consequences if I refuse to provide them

Except for the foregoing description in relation to the surfing data (please refer to the above section “The nature and kind of data processed”), providing of personal data may be necessary for the performance of certain services and functionalities offered by the Site and required, such as subscription to the Site, subscription to THE TRUPRINT GROUP © 's newsletter, the purchase of Products through the Site, the management of participation to loyalty programs, promotions and other initiatives communicated through the Site, replying to and managing of request of information, questions, communication or feedback to THE TRUPRINT GROUP ©. Providing of personal data for the activities necessary to comply with applicable legislation is mandatory. In the above referenced circumstances, denial of providing personal data would make it impossible for THE TRUPRINT GROUP © to comply with contractual obligations or to provide the requested services, products or information as above specified.

Providing of data for survey, marketing and profiling purposes as above specified is optional; denial of providing personal data in said circumstances will have no consequences on compliance by THE TRUPRINT GROUP © with its contractual obligations and on the provision of the services, products or information requested as above specified.

10. Does the site contain elements controlled by third parties? Is THE TRUPRINT GROUP © liable for them?

The Site may contain links to other sites, as well as objects or elements controlled by third parties.

An example are plug-ins that may connect our Site to social networks like Facebook or Twitter ("social plug-in") and that are usually identified by the relevant social network's logo. If you find and interact with a social plug-in on our Site, your browser may send such social network certain data relating to you, such as you user ID, information on the Site, date and time, and other browser-related info. Such information would be processed by the social networks, owned and operated by third parties, according o their privacy policies.

THE TRUPRINT GROUP © has no access or control over elements, objects, plug-ins, cookies, web beacon and other items or tracking technologies owned and operated by third parties, available on our Site or on the relevant third-party site, which users may access on or from the Site, and over the relevant methods of processing of personal data through such elements or sites; so THE TRUPRINT GROUP © disclaims any responsibility for such sites. Users should check the privacy policy of third party websites and elements accessed from the Site to learn about the conditions applicable to the processing of personal data since this Privacy Policy apply only to this Site.

11. What are my rights as regards my personal data collected and processed by THE TRUPRINT GROUP ©?

You are entitled at any moment to enforce the rights as provided by the Privacy Law, including but not limited to the right to obtain at any moment confirmation that your personal data exist or do not exist, verify their content, origin and accuracy, ask for their integration, updating, amendment, deletion, and you may oppose for legitimate reason the data processing (including objecting, at any time and for free, to the processing of your personal data for direct marketing purposes).

For any query or request relating to the personal data processing by THE TRUPRINT GROUP © and to enforce the rights under the Privacy Law, you may contact THE TRUPRINT GROUP © 57 Rockstone Lane, Inner Avenue, Southampton, SO14 6JA.

This Privacy Policy is subject to updating and amendment by THE TRUPRINT GROUP ©. The version published on the Site is the version actually in force. If THE TRUPRINT GROUP © changes this Privacy Policy, THE TRUPRINT GROUP © will notify users of such changes by posting a link on the home page of the Site to the amended privacy policy that reads “Newly Revised Privacy Policy”. THE TRUPRINT GROUP © invites users to periodically review the Privacy Policy in order to be informed of any relevant change.

Advertsing

Advertising

1. Basis of Contract

1.1 In these Conditions, “Advertiser” shall mean either:

1.1.1 an advertising agency where an advertising agency is used. Where an advertising agency is used the relationship between The Truprint Group. and the agency is that the Order is and shall be treated as issued by the Advertiser as a principal and there shall be no contract between the Advertiser’s client and The Truprint Group, nor shall the Advertiser’s client be able to claim upon the contract of the agency with The Truprint Group or

1.1.2 if no advertising agency any person, partnership or company and/or its agent placing orders for an insertion of an advertisement in the publication provided or commissioned by any company in the

The Truprint Group.

1.2 The placing of an Order will be subject to these Conditions to the exclusion of all other terms and conditions, including any terms and conditions which the Advertiser purports to apply to any quotation, order acknowledgement or any other document

issued by the Advertiser.

2. Acceptance of the Advertisement and Booking Orders

2.1 Advertisements are accepted at The Truprint Group's absolute discretion and subject always to the following conditions:

2.1.1 illustrations and other material provided by the Advertiser being in accordance with the standards and guidelines of The Truprint Group;

2.1.2 space being available in the publication;

2.1.3 subject to the status of the Advertiser itself; and

2.1.4 where applicable, subject always to the provisions of condition 7 of these Conditions.

2.2 Advertisements must not contain any reference to The Truprint Group or any associated company, product, brand or logo which is, in the sole opinion of The Truprint Group, likely to imply that The Truprint Group is sponsoring, endorsing or in any way connected with the Advertiser or the proprietors of other material contained in the advertisement.

2.3 The Truprint Group reserves the right to refuse advertisements that in the sole opinion of The Truprint Group are similar in any way to the editorial style of any Truprint publication.

2.4 The Truprint Group has at its absolute discretion the right to omit, suspend or change the position of any advertisement accepted for insertion and the right to make any alteration it considers necessary or desirable in an advertisement, including

repeating the most appropriate copy if necessary, or to require copy to be amended to meet its approval.

For the avoidance of doubt, advertising accepted under these Conditions shall be included in the print version of any publication only. Advertising in any digital version of an WT publication shall be subject to a separate agreement.

2.5 Any bookings made verbally by the Advertiser shall be conditional upon and subject to acceptance by The Truprint Group pursuant to the conditions set out in his Agreement.

3. Content of Advertisements and Advertiser’s Warranties

3.1 The Advertiser warrants it has the full power and authority to enter into and perform the terms of these Conditions and has not entered into any arrangement which in any way conflicts with these Conditions or inhibits restricts or impairs its ability to perform its obligations under these Conditions.

3.2 The Advertiser warrants that the placing of an Order for the insertion of an advertisement in any The Truprint Group publication will:

3.2.1 comply with the Trade Description Acts of 1968 and 1972 (including any statutory re-enactment or modification thereof), The Financial Services Act 1986 and any other relevant legislation;

3.2.2 not contain any material that shall infringe any copyright, right of trademark, right of privacy, right of publicity or personality or another right of any other nature of any person, or be obscene or libellous or blasphemous or defamatory, and that the advertisements do not incorporate any third party source material, or otherwise legally actionable under any civil or criminal laws in force in any legal jurisdiction or which might bring The Truprint Group into disrepute;

3.2.3 be legal, decent honest and truthful so as to comply with the British Code of Advertising Practice (for the time being in force), consumer protection legislation and other codes under the general supervision of the Advertising Standards Authority;

3.2.4 be no claims, demands, liens, encumbrances or rights of any kind in the advertisements resulting from any act or omission of the Advertiser, which can or will impair or interfere with the rights of The Truprint Group, and that nothing contained in the advertisements, nor any use of it, will violate any right of any third party.

4. Reader Reply Service

4.1 Where The Truprint Group provides a reader reply service for the benefit of its readers:

4.1.1 The Truprint Group shall not be under any obligation to pass such enquiries onto the Advertiser.

4.1.2 The Truprint Group shall not be responsible for any cost incurred by the Advertiser as a result of increased demand for its publicity materials, and accepts no liability for postal delays, loss of or damage to address labels in transit.

4.2 The Advertiser undertakes that it will comply with all relevant data protection legislation, including but not limited to the General Data Protection Regulation and the Data Protection Act 2018 when dealing with any such personal data, and will observe any restrictions regarding such personal data.

5. Payments

5.1 Unless payment is to be made in advance, accounts shall be paid no later than thirty days from the invoice date. The existence of a query on any individual item in an account shall not affect the due

date of payment of the balance of the account.

5.2 PPA registered agencies shall pay The Truprint Group on the 28th of the month following the publication cover date.

5.3 The Truprint Group reserves the right to charge interest on any monies due which shall be in arrears and unpaid. Such interest will be calculated upon the amount owing at a rate equivalent to 4% per annum above the base rate of HSBC Plc in the United Kingdom for the time being in force.

5.4 Payments that are made in advance must be received by The Truprint Group two weeks before copy deadline for the issue in question.

5.5 Any queries or disputes relating to any invoice issued by The Truprint Group must be raised by the Advertiser within 6 weeks of receipt otherwise the invoice will be deemed accepted.

5.6 All gross advertising rates are subject to a 0.1% Advertising Standards Board of Finance surcharge, payable by Advertisers. When Orders are placed by advertising agents the agency will be responsible forollecting and paying these surcharges.

5.7 Advertisement rates are subject to increase at any time without notice to the Advertiser. Advertisers have the option to cancel without surcharge or continue at the revised rates.

5.8 Where the Advertiser has undertaken to supply material for the advertisement and such material has been accepted by The Truprint Group, we reserve the right

to charge the full rate agreed for the advertisement/ insert if such material fails to arrive at the agreed time, place or in suitable condition for insertion and in the case of advertisements to repeat the most appropriate copy. Copy must be supplied without prompting by The Truprint Group.

5.9 The Truprint Group reserves the right to request mail order advertisers to complete an ‘Advertisers undertaking’ this is available on request from The Truprint Group. Further, The Truprint Group have the right to request a credit search on the Advertiser (this will be a search on the Advertiser’s business whether the business be a company, sole trader or partnership) in order to determine whether to continue with the Advertiser’s Orde.

5.10 Charges will be made to the Advertiser where the printers are involved in extra production work owing to acts or defaults of the Advertiser.

6. Liability and Indemnity

6.1 The Truprint Group will not be liable for any loss or damage direct or consequential, occasioned by error in the insertion of or omission to insert any advertisement, or for late or early publication of an advertisement, and/or the magazine or failure to perform any other obligation whether occasioned by negligence, or otherwise save in cases occasioned by the direct negligent act of The Truprint Group in which case compensation may be negotiated up to a maximum of the cost of the space.

6.2 The Advertiser shall indemnify The Truprint Group against any claim, cost, loss, damage, and/or expense that The Truprint Group may incur as a direct or indirect consequence of The Truprint Group publishing the advertisement in accordance with the copy instructions supplied by the Advertiser.

In any case where a claim is made against The Truprint Group and where an Advertiser may ultimately be liable under the terms hereof, notice in writing shall be given to the Advertiser in order that consultation shall take place before any expense is incurred or the claim settled, defended or otherwise disposed of to the Advertiser’s detriment.

6.3 The Truprint Group will not be liable for any damage or loss of any material supplied for the purposes of an advertisement caused by negligence or otherwise.

6.4 The Truprint Group will not be liable for any loss or damage direct or consequential, occasioned by error in the positioning of or omission to publish any Advertisement or for late publication of an Advertisement or failure to perform any other obligation whether occasioned by negligence or otherwise.

6.5 The Truprint Group will not accept any responsibility for loss of circulation or ineffectiveness of any advertisement owing to circumstances beyond its direct control.

6.6 Any matter of complaint arising out of the publication of an advertisement must be raised in writing with The Truprint Group.

7. Ad-setting service

7.1 Where the Publisher offers to the Advertiser at the Publisher’s absolute discretion a basic ad- setting service and the Advertiser elects to use such service, it may be used only in conjunction with the specified Booking Confirmation and the resulting advertisement may be published only in the Publisher’s magazine titles.

7.2 The Advertiser must supply copy in accordance with the Publisher’s specifications and Copy Deadline.

7.3 The Advertiser hereby warrants and undertakes that it is the rights holder or official licensee of all logos, images, marks and text used in the Advertisement. Should the Advertiser wish Publisher to use any font for which the Publisher does not already hold a valid licence, the Advertiser shall be responsible for providing said font and proof of licensed rights to use the same for the purpose of creating its advertisement.

7.4 The Advertiser must supply clear instructions as to how copy should be used and laid out in the advertisement space booked.

7.5 Where the Advertiser wishes to use the ad- setting service to update previously-run or archived Advertisements, it is the Advertiser’s responsibility to contact the Publisher before the Copy Deadline to request such changes and the Publisher will accept the request at its discretion, taking into account the work required, technical restrictions, the Publisher’s existing commitments and the time remaining before deadline.

7.6 The ad-setting service does not include proofreading, copywriting, branding work or marketing advice

7.7 The ad-setting service is limited to two sets of author amendments and amendments beyond this entitlement shall be subject to a Publisher’s fee.

7.8 The Publisher will provide a low resolution PDF proof of Advertisements created using this service to Advertisers for approval, and if the Advertiser does not respond by the date specified in the proofing correspondence, approval will be deemed given.

8. Cancellation

8.1 All cancellations of Orders must be in writing in accordance with condition 11.5 below. The Truprint Group will not be bound by notice of stop orders, cancellations or transfers of advertisements received less than eight weeks for Tru. before the date of insertion.

8.2 If an Advertiser cancels the balance of a contract (except in the circumstances set out in condition 4.7) they relinquish any right to any series discount to which they were previously entitled and those advertisements received less than eight weeks before the date of insertion.

9. Termination

9.1 The Truprint Group shall have the right to terminate these Conditions upon the giving of notice to the Advertiser in the event of any of the following events:

9.1.1 If the Advertiser commits any material breach of its obligations under these Conditions which, in the case of a breach capable of remedy ,is not remedied within 10 days of service of a notice specifying the breach and requiring it to be remedied;

9.1.2 If the Advertiser holds any meeting with or proposes to enter into or has proposed to it any arrangement or composition with its creditors (including any voluntary arrangements as described in the Insolvency Act 1986); has a receiver, administrator take possession of or appointed over or has any distress, execution or other process levied or enforced and not discharged within 7 days) upon the whole or substantially all of its assets; ceases or threatens to cease to the meaning of Section 123 of the Insolvency Act 1986;

9.1.3 If the Advertiser undergoes a change of Control (and for the purposes of this condition 8, ‘Control’ has

the meaning specified in Section 416 of the Income and Corporation Taxes Act 1988).

9.2 Termination of these Conditions for whatever cause shall not cancel any indebtedness of the Advertiser to The Truprint Group under these Conditions and shall be without prejudice to any rights of The Truprint Group accrued before termination.

10. General

10.1 These Conditions set out the entire agreement and understanding between the Advertiser and The Truprint Group in connection with the sale of Advertisements to The Truprint Group and shall supersede and replace all documentation previously issued

by the Advertiser purporting to set its terms and conditions of the sale of the advertisements.

10.2 If at any time one or more of the conditions of the Conditions is held to be or becomes void or otherwise unenforceable for any reason under applicable law, the same shall be deemed omitted from the Conditions and the validity and/or enforceability of the remaining provisions of the conditions shall not be affected or impaired as a result of that omission.

10.3 Neither party is appointed nor authorised to act as the legal agent of the other and, save as expressly set out in these Conditions neither shall make any

commitments or representations on behalf of the other. Neither party is the partner of the other and no partnership is created by these Conditions.

10.4 The Truprint Group shall be entitled to assign or license the whole or any part of its rights under these conditions to any of its group companies (including but not limited to any holding or subsidiary company as defined by section 1159 of the Companies Act 2006). In such event, all representations, warranties and undertakings shall inure for the benefit of the assignee or licensee with effect from such assignment or licence and The Truprint Group shall have no further liability to the Advertiser.

10.5 Any notice given under these Conditions must be in writing and sent by email to the Advertising Manager hello@tru.org.uk. Notices shall be deemed received at the expiration of 3 business days if delivered. To prove service of any notice it shall be sufficient to show in the case of a notice served set out in the manner above.

10.6 Advertisers must inform The Truprint Group within 5 working days of any change in address of their place of business and / or a change of address in their advertising clients. Notice of such changes to be sent to the above method.

10.7 The Advertiser may not set off any claims against any monies payable to The Truprint Group under these Conditions unless agreed beforehand in writing

with The Truprint Group.

10.8 Any variation to these Conditions must be in writing and agreed by the parties.

10.9 No failure or delay by any party in exercising its rights under these Conditions will operate as a waiver of that right nor will any single or particular exercise by either party of any right procedure any further exercise of any other right.

10.10 These Conditions and any dispute or claim arising out of or in connection with it shall be governed by and be construed in all respects in accordance with English law.

All disputes or claims arising out of or correlating to these Conditions shall be subject to the exclusive jurisdiction of the English

courts to which the parties irrevocably submit.

Stockist

THIS STOCKIST AGREEMENT (this “Agreement”) is made and effective as of the date outlined by contract, by and between The Truprint Group and named companies outlined by the contract, with addresses specified by the contract. Now, therefore, in consideration of the foregoing, and of the mutual benefit contained herein, the Parties, intending to be legally bound, agree as follows:

Preamble

The Truprint Group produces and sells the products listed in Section 1.3 below (the “Products”). Stockist desires to purchase the Products from Company for resale in the territories or geographic areas as defined in Section 1.2 (the “Territory”). The Truprint Group desires to appoint Stockist as a distributor of the Products in the Territory, and Stockist desires such appointment subject to the terms and conditions set forth in this Agreement, including any exhibits or schedules attached hereto.

Agreement of the Parties

1. Appointment, Acceptance & Scope

1.1 Exclusive Appointment. Subject to the terms and conditions of this Stockist Agreement, The Truprint Group hereby appoints and grants Stockist the right to sell and distribute the Products to customers located within their network (the “Customers”) and to render other services as a Stockist for The Truprint Group as set forth herein.

1.2 Territory. The rights granted to Stockists hereunder are granted for the following geographical areas and markets. United Kingdom and those specified within contract.

1.3 Products. The Products manufactured and sold by The Truprint Group to Stockists for distribution hereunder are as follows: Quarterly Paper/Magazine, Annual Paper/Magazine

1.4 Subagents. Stockist may appoint sub-agents, sub-distributors, sub-representatives or other persons to act on Stockist’s behalf or to otherwise perform any of Stockist’s obligations under this Agreement within the Territory; provided that (i) any compensation to such sub-agent, sub-distributor, subrepresentative or other person to act on Stockist’s behalf or to otherwise perform any of Stockist’s obligations shall be solely Stockist’s responsibility, and (ii) such appointment does not deprive The Truprint Group of the essential rights to which it is entitled under this Agreement. Any agreement with such sub-agent, subdistributor, sub-representative, or other person shall not extend beyond the term of this Agreement.

1.5 Relationship of Parties. Stockist is an independent contractor and is not and shall not be deemed to be an employee, legal representative, dealer, general agent or joint venture with The Truprint Group for any purpose. Stockist will be considered a partner in name only and acknowledges that The Truprint Group has not granted it any authority to make changes to The Truprint Group’s terms and conditions of sale, grant any warranties in excess of those extended by The Truprint Group or limit its liabilities or remedies less than The Truprint Group limits its liabilities and remedies, sign quotations, incur obligations (expressed or implied), or in general enter into contracts on behalf of The Truprint Group or bind The Truprint Group in any transaction with customers, governmental agencies or third parties.

2. Orders, Price, Terms of Sale or Release & Payment

2.1 Communications Pursuant to this Stockist Agreement and Orders. Orders shall be made with the Truprint Group. The Truprint Group understands that its timely acceptance of orders from contracted Stockists is an important element of this Agreement.

2.2 Prices. The Truprint Group agrees to sell, and Stockist agrees to purchase the Products in accordance with the Terms of Sale or Release and Payment Process set forth under Sections 2.4 and 2.5. Prices shall only be subject to increase once per year, between December and January, without need for provision of written notice. Retail price must be within the price structure outlined within Terms of Sale or Release.

2.3 Shipment. The Truprint Group shall package and be responsible for transferral of the Products to the Stockist unless otherwise outlined by the Contract. The Products are issued to the Stockist on a Sale or Release basis, particulars specified under Section 2.4. Defective products are to not be returned to The Truprint Group and Stockists are permitted to release or recycle defective goods.

2.4 Terms of Sale or Release. All sales by Stockists shall be in accordance with all Terms and Conditions of this Stockist Agreement. The Products are to be delivered to Stockists at the expense of The Truprint Group upon each new issue release, unless otherwise stated. Thereafter, the Product to be on sale to the public by Stockists for a period of 3 months. Within 7 days of the end of month 3, all Stockists to act upon status of sales: for unsold goods, Stockists to reduce retail price by 50% to public for 3 more months - for sold goods, Stockists to make payment to the Truprint Group through purchase of goods using Stockist codes via tru.org.uk/shop. Within 7 days of the end of month 6, Stockists to act upon status of sales; for unsold goods, Stockists to offer remaining Products free to public – for sold goods, Stockists to make payment to The Truprint Group through purchase of goods using Stockist codes via tru.org.uk/shop.

2.5. Payment Process. The Products are to be delivered without cost to Stockists, at the expense of The Truprint Group upon each new issue release, unless otherwise stated. Stockists to be granted a 25% Stockist code for first year of Partnership, 28% Stockist code for second year of Partnership, 33% Stockist code for third year of Partnership onwards. Stockists are obligated to record every sale of goods and representatives of The Truprint Group may audit stock regularly. As per above-stated Terms of Sale or Release: within 7 days of the end of months 3 and 6, all Stockists earn commission through the obligatory making of payment to The Truprint Group through the purchase of each recorded sold good at discount, via tru.org.uk/shop

3. Responsibilities of Stockist

Stockist agrees that it will diligently perform the services and obligations detailed in this Agreement. The operations of Stockist are under its sole and exclusive control, including without limitation supervision of, and liability for expenses incurred with respect to, employees. The Stockist will use best reasonable efforts to distribute the Products in the Territory.

4. Responsibilities of The Truprint Group

4.1 In addition to any other responsibilities stated in this Agreement, The Truprint Group will:

4.1.1 provide, at Stockist’s reasonable request and without charge, up to 30 minutes of training with regard to any characteristics of the Products that Stockist deems reasonably necessary for Stockist and its employees and agents to fulfill the purposes of Stockist’s appointment,

4.1.2 provide to Stockist, without charge, reasonable quantities of promotional literature, brochures and commercial and technical information regarding the Products;

4.1.3 provide sales support and technical training to Stockist and its personnel as deemed reasonably appropriate by The Truprint Group.

5. Confidential & Proprietary Information

5.1 As used herein, the term “Proprietary Information” means any information, technical data, or know-how (including, but not limited to, information relating to products, software, services, development, inventions, processes, techniques, customers, pricing, internal procedures, business and marketing plans or strategies, finances, employees and business opportunities) disclosed by one Party (the “Disclosing Party”) to the other (the “Recipient Party”) either directly or indirectly in any form whatsoever, including, but not limited to, in writing, in machine readable or other tangible form, orally or visually.

5.2 Unless otherwise expressly authorized by the Disclosing Party, the Recipient Party agrees that it and any of its personnel receiving Proprietary Information under this Agreement shall treat such Proprietary Information in strict confidence with the same degree of care applied to its own Proprietary Information of like importance, which it does not wish to disclose, publish, or disseminate to third parties.

5.3 In no event will the Recipient Party divulge, in whole or in part, such information to any third party without the prior written consent of the Disclosing Party; provided, further, that any third party must also agree in writing to restrictions comparable to those provided in this Section 6. The Recipient Party may disclose the Proprietary Information to the extent required by a valid order by a court or other governmental body or by applicable law; provided, however, that the Recipient Party will use all reasonable efforts to notify Disclosing Party of the obligation to make such disclosure in advance of the disclosure so that Disclosing Party will have a reasonable opportunity to object to such disclosure.

5.4 Notwithstanding any other provisions of this Agreement, each party acknowledges that Proprietary Information shall not include any information that: (i) is already known to the Recipient Party at the time of disclosure or becomes publicly known through no wrongful act of the Recipient Party’s part; (ii) is rightfully received by the Recipient Party from a third party without breach of this Agreement; (iii) is independently developed by the Recipient Party without the benefit of information received under this Agreement; (iv) is furnished to a third party by the Disclosing Party without a restriction on the third party’s right to disclose it; or (v) is explicitly approved for release by written authorization by the Disclosing Party.

5.5 It is understood that all Proprietary Information disclosed under this Agreement, is, and shall remain, the property of the Disclosing Party. Upon completion of this Agreement, or upon written notice from the Disclosing Party, the Recipient Party agrees to return all Proprietary Information in its possession.

5.6 The Recipient Party acknowledges that the Disclosing Party, because of the unique nature of the Proprietary Information, would suffer irreparable harm in the event that the Recipient Party breaches its obligation under this Agreement and that monetary damages would be inadequate to compensate the Disclosing Party for such a breach. The Parties agree that, in such a circumstance, the Disclosing Party shall be entitled, in addition to such monetary relief as may be applicable, to injunctive relief as may be necessary to restrain any continuing or further breach by the Recipient Party, without showing or proving any actual damages sustained by the Disclosing Party

5.7 The obligations of the Recipient Party under this Section 5 shall survive termination or nonrenewal of this Agreement indefinitely. For the avoidance of doubt, the customer and sub-distributor lists of Stockist shall be deemed to constitute Proprietary Information under this agreement.

6. Duration & Termination

6.1 Effective Date and Duration. This Agreement shall become effective on the date stated on Contract and shall continue in effect for a period of 12 months.

6.2 Stockist Option to Void Renewal. Stockist shall have the option to void renewal of this Agreement by providing prior written notice to The Truprint Group within 3 months of the end of the initial period of this Agreement.

6.3 Termination. Either Party may terminate this Agreement prior to its expiration upon the occurrence of either of the following: (i) the other Party becomes insolvent, or institutes (or there is instituted against it) proceedings in bankruptcy, insolvency, reorganization or dissolution, makes an assignment for the benefit of creditors or becomes nationalized or has any of its material assets confiscated or expropriated; or (ii) the other Party (in this case, the “breaching Party”) fails to perform any of its obligations hereunder and fails to correct such failure within 14 calendar days after receiving written demand therefore from the non-breaching Party, specifying the failure in sufficient detail for the breaching Party to correct such failure; provided, however, that upon a second breach of the same obligation by such Party, the other Party may forthwith terminate this Agreement upon notice to the breaching Party.

7. Right of Parties at Termination

7.1 Obligations After Termination. In the event that this Agreement is terminated or expires on its own terms, The Truprint Group shall have no further responsibilities to Stockist except that in the event the Agreement terminates for any reason other than a breach hereof by Stockist, The Truprint Group shall be obligated to process orders accepted by The Truprint Group prior to the effective date of such termination or expiration or within 14 days thereafter.

7.2 Survival. Notwithstanding anything to the contrary set forth herein, no termination of this Agreement shall relieve any Party from any obligations hereunder which are outstanding on or relate to matters or claims occurring or arising prior to, the date of such termination or which survive such termination by their own terms or nature.

8. Indemnification & Limitation of Liability

8.1 Indemnification. Each Party (“Indemnifying Party”) shall indemnify, hold harmless and defend the other Party (“Indemnified Party”) and its officers, directors, agents, employees, and affiliates, from and against any and all claims, demands, actions, costs, expenses, liabilities, judgments, causes of action, proceedings, suits, losses and damages of any nature, which are threatened or brought against, or are suffered or incurred by, the Indemnified Party or any such person to the extent caused directly by acts or omissions of the Indemnifying Party relating to this Agreement, including without limitation (i) any negligent or tortious conduct, (ii) any breach of any of the representations, warranties, covenants or conditions of the Indemnifying Party contained in this Agreement, (iii) any violation of applicable laws or regulations, (iv) infringement or violation of any patent, copyright, trade secret, or other intellectual property of any third party, and (v) any breach of any express or implied warranties relating to the Products, including implied warranties of merchantability and fitness for a particular purpose.

8.2 Limitation of Liability. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF THIS AGREEMENT OR PURCHASE OR USE OF THE PRODUCTS.

9. Force Majeure

Neither Party shall be held liable for any failure to perform that is due to any cause or circumstance beyond the reasonable control of such Party, including without limitation a demand for such Products and other products manufactured by the Truprint Group which exceeds The Truprint Group’s ability to supply them, earthquakes, fire, accidents, floods, storms, other Acts of God, riots, wars, rebellions, strikes, lockouts or other labor disturbances, national or international emergencies, failure to secure materials or equipment from usual sources of supply, failure of carriers to furnish transportation, government rules, regulations, acts, orders, restrictions or requirements or any other cause or circumstance beyond the reasonable control of such Party. No such inability to deliver or delay in delivery shall invalidate the remainder of this Agreement.

10. Trademarks

Stockist shall not dispute or contest for any reason whatsoever, directly or indirectly, during the term of this Agreement and thereafter, the validity, ownership, or enforceability of any of the trademarks of The Truprint Group, nor directly or indirectly attempt to acquire or damage the value of the goodwill associated with any of the trademarks of The Truprint Group, nor counsel, procure or assist any third Party to do any of the foregoing. Stockist will not institute any proceedings with respect to the trademarks of The Truprint Group either in Stockist’s own name or on behalf of The Truprint Group without express written permission of The Truprint Group. Stockist shall assign to The Truprint Group, without charge, any rights in the trademarks of The Truprint Group that may inure to the benefit of Stockist pursuant to this Agreement or otherwise. Stockist shall execute any documents or do any acts that may be required to accomplish the intent of this Section 10.

11. General Provisions

11.1 Amendments. This Agreement may be amended only by a writing signed by each of the Parties, and any such amendment shall be effective only to the extent specifically set forth in such writing.

11.2 Governing Law. This Agreement is a contract under the laws of the United Kingdom (and/or England, Wales, Scotland, Northern Ireland) and for all purposes shall be governed by and construed in accordance with the substantive laws of the United Kingdom (and/or England, Wales, Scotland, Northern Ireland), without regard to its principles of conflicts of laws provisions.

11.3 Disputes. The Parties shall seek to resolve any dispute, controversy, or claim arising out of or in connection with this Agreement, including without limitation, any dispute regarding the enforceability of any provision, through good faith negotiations between them within 14 days of any notice of dispute being served or such longer period of time as may be mutually agreed between the Parties. If the Parties are unable to resolve the dispute within this timeframe, and one or both parties one or both parties desire to pursue the dispute, the complaining party must submit the dispute to binding arbitration in accordance with the rules and regulations of The London Court of International Arbitration (LCIA). The Parties will share equally the cost of arbitrating such dispute. The arbitrator(s) shall not be empowered to award punitive or other damages in excess of compensatory damages, and both parties irrevocably waive the right to any such damages. Judgment on the award rendered by the arbitrator(s) may be entered by any court having jurisdiction over the dispute. In the event that the parties cannot agree upon an arbitrator within a 28-day period, each party shall designate an arbitrator and those two arbitrators shall choose a third arbitrator, with that third arbitrator serving as the sole arbitrator of the dispute.

11.4 Assignment. Neither Party shall assign, pledge or otherwise transfer any of its rights, interest, or obligations hereunder, whether by operation of law or otherwise, without the prior express written consent of the other Party.

11.5 Counterparts; Telefacsimile Execution. This Agreement may be executed in any number of counterparts, and by each of the Parties on separate counterparts, each of which, when so executed, shall be deemed an original, but all of which shall constitute but one and the same instrument. Delivery of an executed counterpart of this Agreement by telefacsimile shall be equally as effective as delivery of a manually executed counterpart of this Agreement. Any Party delivering an executed counterpart of this Agreement by telefacsimile shall also deliver a manually executed counterpart of this Agreement, but the failure to deliver a manually executed counterpart shall not affect the validity, enforceability, or binding effect of this Agreement.

11.6 Cumulative Remedies. The rights and remedies of the Parties hereunder are cumulative and not exclusive of any rights or remedies which the Parties would otherwise have. No single or partial exercise of any such right or remedy by a Party, and no discontinuance of steps to enforce any such right or remedy, shall preclude any further exercise thereof or of any other right or remedy of such Party.

11.7 Entire Agreement. This Agreement contains the entire agreement of the Parties with respect to the transactions contemplated hereby and supersedes all prior written and oral agreements, and all contemporaneous oral agreements, relating to such transactions.

11.8 Exhibits and Schedules. The exhibits or schedules attached hereto are an integral part hereof and all references herein to this Agreement shall include such exhibits and schedules.

11.9 Notices. Unless otherwise specifically provided herein, all notices, consents, requests, demands, and other communications required or permitted hereunder:

11.9.1 shall be in writing; 11.9.2 shall be sent by messenger, certified or registered post, a reliable express delivery service or telecopier (with a copy sent by one of the foregoing means), charges prepaid as applicable, to the appropriate address(es) or number(s) set forth below; and

11.9.2 shall be deemed to have been given on the date of receipt by the addressee, as evidenced by

11.9.2.1 a receipt executed by the addressee (or a responsible person in his or her office), the records of the Person delivering such communication or notice to the effect that such addressee refused to claim or accept such communication, if sent by messenger, post or express delivery service, or

11.9.2.2 a receipt generated by the sender’s telecopier showing that such communication was sent to the appropriate number on a specified date if sent by telecopier. All such communications shall be sent to the addresses for each Party as first set forth above, or to such other addresses or numbers as any Party may inform the others by giving 28 days prior notice.

11.10 Severability. Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining portions hereof or affecting the validity or enforceability of such provision in any other jurisdiction.

11.11 Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of each of the Parties and their respective successors and permitted assigns.

Newspaper

1. Introduction

At Truprint, we value our customers and strive to provide high-quality socio-ethical paper products. We understand that there may be occasions where a refund is necessary. This refund policy outlines the conditions under which refunds are granted, the process for requesting a refund, and the time frame for processing refunds.

2. Eligibility for Refunds

Refunds are available under the following conditions:

Defective Products: If the product is damaged or defective upon arrival.
Incorrect Orders: If the product received does not match the order placed.
Non-Delivery: If the product fails to arrive within the specified delivery time.

3. Conditions for Refunds

Refunds will only be issued if:

The product is returned in its original packaging.
The product has not been used or altered in any way.
The refund request is made within 10 days of the delivery date.

4. Non-Refundable Items

The following items are not eligible for refunds:

Customised or personalised products.
Products purchased on sale or with a discount.
Products that have been used or show signs of wear.

5. Refund Process

To request a refund, please follow these steps:

Contact Customer Service: Reach out to our customer service team via email or phone to initiate the refund process. Provide your order number, the reason for the refund, and any relevant photographic evidence if applicable.
Return Authorisation: Our customer service team will review your request and, if eligible, provide you with a return authorisation number and instructions for returning the product.
Return the Product: Send the product back to us using the instructions provided. Ensure the product is securely packaged to avoid damage during transit.
Inspection and Approval: Once we receive the returned product, it will be inspected. If the product meets our refund criteria, your refund will be processed.

6. Refund Methods

Refunds will be issued to the original method of payment within 14 days of receiving the returned product. If the original payment method is unavailable, an alternative method will be arranged.

7. Shipping Costs

Defective or Incorrect Orders: If the refund is due to a defective product or an error on our part, Truprint will cover the return shipping costs.
Change of Mind: If you are returning the product due to a change of mind, the customer is responsible for the return shipping costs.

8. Legal Compliance

This refund policy complies with UK consumer law, including the Consumer Rights Act 2015, which ensures your rights to a refund, repair, or replacement for faulty goods. For further information on your consumer rights, you can visit the UK Government's consumer rights website.

9. Contact Information

For any questions or concerns regarding our refund policy, please contact our customer service team:

Email: hello@tru.org.uk

10. Amendments

Truprint reserves the right to amend this refund policy at any time. Any changes will be posted on our website, and it is the customer's responsibility to review the policy periodically. Thank you for choosing Truprint. We appreciate your support and are committed to ensuring your satisfaction with our socio-ethical paper products.

Membership

1. Automatic Renewal

All memberships and subscriptions provided by The Truprint Group will automatically renew at the end of each subscription period.

2. Cancellation Policy

Cancellation requests must be submitted by email tohello@tru.org.uk or via our contacts page at least 30 days before the renewal date. A cancellation notice sent to contact@thetruprintgroup.org will terminate future use of the service after the current subscription period ends, and automatic renewals will cease.

3. Tru. Card & Digital Magazine Delivery

We endeavour to deliver Tru. Card and Digital Magazine within 7 days of subscription, unless during busy periods.

4. Pre-Orders

For pre-orders, your card subscription will start on the release date.

5. Payment and Automatic Renewal

Initial Payment: You agree to be charged at the time of subscription based on the type of plan you have selected.
- Yearly Plan: If you choose a yearly plan, you are signing up for a one-year subscription, and the total cost will be spread over the calculated months.

Automatic Renewal:
- Your subscription will be renewed automatically and billed to your credit card or PayPal account at the beginning of each subscription period for a minimum of one year.
- Monthly subscription plans are renewed automatically on 30-day intervals.
- Annual subscription plans are renewed automatically on 365-day intervals.

6. Cancellation Procedure

You may cancel your subscription at any time by following the procedure described in our Cancellation Policy:

Submit a cancellation request at least 30 days before the renewal date via email to hello@tru.org.uk or through our contacts page.
Once the cancellation notice is received, it will terminate the future use of the service after the current subscription period ends.

For any questions or further assistance, please contact our customer service team at contact@thetruprintgroup.org. Thank you for choosing The Truprint Group. We appreciate your support and are committed to ensuring your satisfaction with our products and services.

Partnerships

Tru. Infrastructure, Intellectual Property & Partnership Terms

1. Tru. Intellectual Property and Digital Infrastructure

Tru. is a brand owned and operated by The Truprint Group.

The Truprint Group owns and develops the digital, creative, informational and methodological infrastructure used across Tru. and its programmes ("Tru. Infrastructure").

Tru. Infrastructure may include:

Websites, platforms and digital systems.
Software, interfaces, APIs and integrations.
Directories, databases and data structures.
Taxonomies, classifications and information architecture.
Verification systems and methodologies.
Research and analytical frameworks.
Designs, original content and documentation.
Branding, tools and associated know-how.

Unless otherwise agreed in writing, intellectual property owned by, developed by, assigned to or otherwise controlled by The Truprint Group remains the property of The Truprint Group.

All rights not expressly granted are reserved.

Personal data is governed separately under applicable data protection law and is not treated as intellectual property owned by The Truprint Group.

2. Partners, Contributors and Funders

Participation in, contribution to, funding of, sponsorship of or collaboration with a Tru. programme does not automatically create ownership or joint ownership of Tru. Infrastructure.

Unless otherwise agreed in writing:

Each party retains intellectual property it already owns.
Partners and funders do not acquire ownership of the wider Tru. Infrastructure.
Participation does not create an automatic entitlement to future revenues generated from Tru. Infrastructure.
Funding or participation does not give a partner control over the future development or use of Tru. Infrastructure.
No joint ownership of Tru. Infrastructure arises solely because an organisation or individual contributes to a Tru. programme.

Where a person or organisation provides material specifically for inclusion within a Tru. service, they confirm that they have the right to provide it.

They grant The Truprint Group a non-exclusive, worldwide and royalty-free licence to use, reproduce, format, index, classify, translate, adapt, display and distribute that material where reasonably necessary to operate, maintain, develop or promote the relevant Tru. service.

The provider continues to own its underlying intellectual property unless otherwise agreed in writing.

3. Development and Future Use

The Truprint Group reserves the right to develop, adapt, expand, combine, migrate, replicate, license, sublicense, commercialise and otherwise deploy Tru. Infrastructure and related intellectual property that it owns or controls, for both commercial and non-commercial purposes.

This may include:

Advertising and sponsorship.
Enhanced or promoted listings.
Corporate partnerships.
Recruitment and opportunity services.
Research and analytical products.
Commissioned services.
Events and subscriptions.
APIs and integrations.
Institutional or software services.
Licensing and white-label services.
Other future products or services.

Participation in or support for one Tru. programme does not automatically create an entitlement to income generated by the wider Tru. Infrastructure.

The Truprint Group may use and develop Tru. Infrastructure across different programmes, sectors, territories and applications, subject to applicable law and third-party rights.

Commercial relationships or sponsorship do not provide editorial control or automatic preferential treatment within independent search, verification, classification, assessment or navigation services.

Advertising and sponsored content will be identified where required.

4. Databases and Permitted Use

The Truprint Group reserves all applicable intellectual property and database rights in the structure, organisation, selection, verification, classification, presentation and maintenance of Tru. databases.

Unless authorised by The Truprint Group or permitted by law, users must not:

Systematically scrape, harvest or extract substantial parts of a Tru. database.
Reproduce or republish substantial protected database content.
Commercially redistribute protected database content.
Repeatedly extract information in a way that interferes with the normal operation of a Tru. service.
Use protected elements of Tru. Infrastructure to materially reproduce or populate a competing directory, database or substantially equivalent service.
Deliberately circumvent reasonable technical access controls.

The inclusion of information within a Tru. database does not mean that The Truprint Group claims ownership of underlying facts, public information, personal data or third-party intellectual property.

The Truprint Group may produce lawful aggregated, statistical, analytical and anonymised information from the operation of its services, subject to applicable data protection, confidentiality and intellectual property requirements.

5. Confidential Information and Know-How

Some non-public elements of Tru. Infrastructure may constitute confidential information, proprietary know-how or commercially sensitive information.

This may include:

Unpublished methodologies.
Verification processes.
Technical architecture.
Internal taxonomies.
Research and analytical systems.
Software documentation.
Development plans.
Security information.
Non-public datasets.
Commercial and operational models.

Where access to this information is provided confidentially or on a restricted basis, it must only be used for the purpose for which access was granted.

It must not be disclosed, reproduced or commercially used without permission unless required or permitted by law.

Information already made publicly available by The Truprint Group is not made confidential simply by this section.

6. Brands, Names and Association

The names, logos and distinctive branding used by The Truprint Group and its programmes form part of the intellectual property and goodwill of The Truprint Group or the relevant rights holder.

This includes, where applicable, Tru., Truprint., Spaces by Tru., Support by Tru., Future by Tru., Forward by Tru., Kyiv 2027, Layer, Layer+ and any associated, successor or future programme, project, service and sub-brand names.

Unless authorised, no person or organisation may use these brands in a way that incorrectly suggests:

Endorsement.
Accreditation.
Partnership.
Sponsorship.
Approval.
Official association.

Participation in or listing within a Tru. programme does not automatically provide a general licence to use Tru. branding.

Approved partners may accurately describe their relationship with Tru. in accordance with any applicable agreement or brand guidance.

7. Directories, Listings and Third-Party Services

Tru. may provide directories, listings, profiles, links and information to help users identify organisations, services, opportunities and resources.

Unless expressly stated otherwise, inclusion within a Tru. service does not amount to endorsement, accreditation, certification or a guarantee by The Truprint Group.

The Truprint Group may:

Research and classify listings.
Verify information.
Correct or update information.
Review listings.
Suspend or remove listings.

Reasonable efforts may be made to keep information useful and accurate. However, third-party services, availability, eligibility requirements, contact information and other circumstances may change.

Users should consider whether a third-party service is suitable for their individual circumstances before relying upon or entering into an arrangement with the provider.

Unless expressly stated otherwise, information provided through Tru. does not constitute medical, legal, financial or other regulated professional advice.

A verified or reviewed listing means only that the relevant Tru. verification or review process has been undertaken. It does not guarantee the quality, safety, suitability, availability or future conduct of a third-party organisation or service.

8. Content and Intellectual Property Concerns

The Truprint Group respects the intellectual property and lawful rights of third parties.

If you believe that material published through a Tru. service:

Infringes your intellectual property rights.
Materially misrepresents your organisation.
Contains materially inaccurate information about you.
Should otherwise be reviewed for a legitimate legal reason.

You may contact The Truprint Group using the contact details provided on the Site.

Please provide enough information to identify the relevant material and explain your concern.

The Truprint Group may review, correct, restrict, suspend or remove material where appropriate and may request further information where necessary.

Reviewing or removing material does not constitute an admission of liability.

9. Project Changes, Withdrawal and Continuity

The withdrawal, termination or expiry of a contributor, funder, sponsor, supplier, organisation or partner from a Tru. programme does not automatically affect ownership of Tru. Infrastructure.

Unless otherwise required by law or agreed in writing, withdrawal does not:

Transfer ownership of Tru. Infrastructure.
Require The Truprint Group to transfer its underlying platform, databases, systems or methodologies.
Cancel rights or licences that were expressly intended to continue.
Prevent The Truprint Group from continuing or developing the relevant programme or infrastructure.
Give a former participant continuing control over the future development of Tru. Infrastructure.

The Truprint Group may modify, combine, migrate, rename, replace, suspend or discontinue individual services or programmes where appropriate.

Where a partnership ends, The Truprint Group may remove the organisation's branding or representation as a current partner while retaining information, records, infrastructure and intellectual property that it is lawfully entitled or required to retain.

10. Separate Agreements

These Terms establish the general position applying to Tru. Infrastructure and use of the Site.

The Truprint Group may enter into separate agreements with:

Employees.
Volunteers.
Contributors.
Contractors and developers.
Suppliers.
Funders and sponsors.
Institutions.
Programme partners.

These agreements may contain additional or different rights and obligations.

Where a separate written agreement directly conflicts with these Terms, the separate agreement will take priority only in relation to the parties and subject matter covered by that agreement.

Funding, participation, correspondence, proposals or informal arrangements do not change ownership of Tru. Infrastructure unless expressly agreed in writing by or on behalf of The Truprint Group.

Additional Programme & Partnership Provisions

11. Scope and Status of Engagement

These provisions apply, where relevant, to engagement with The Truprint Group, Tru. and its programmes, projects and services, including Truprint., Spaces by Tru., Support by Tru., Future by Tru., Forward by Tru. and Kyiv 2027.

Exploratory discussions, consultations, meetings, feedback, applications, introductions, expressions of interest, proposals, participation in development activity or other informal engagement do not by themselves:

Create a partnership, joint venture, agency, employment or fiduciary relationship.
Appoint a person or organisation as an adviser, representative, delivery partner or authorised agent of The Truprint Group.
Constitute endorsement, accreditation or approval by The Truprint Group.
Create exclusivity.
Create an entitlement to funding, work, procurement, payment, future participation or commercial opportunity.
Authorise use of Tru. names, brands, intellectual property or programme materials beyond any permission expressly granted.

Formal partner, adviser, supplier, contractor or delivery status arises only where expressly confirmed or agreed in writing by or on behalf of The Truprint Group.

The Truprint Group may consult with, receive input from or collaborate informally with individuals and organisations without creating a formal partnership.

12. Authority, Representation and Communications

Unless expressly authorised in writing, no person or organisation engaging with Tru. may:

Enter into commitments or incur liabilities on behalf of The Truprint Group.
Represent that it has authority to act for Tru. or any Tru. programme.
Submit applications, funding proposals, commercial proposals or contractual documents in the name of Tru. or a Tru. programme.
Represent itself publicly as an official partner, adviser, representative or delivery organisation.
Make public announcements or statements purporting to represent the position of The Truprint Group.
Use Tru. branding in a way that suggests a relationship broader than that which has actually been agreed.

Approved partners may accurately describe an agreed relationship in accordance with the applicable written agreement and any brand or communications guidance.

Nothing prevents either party from accurately stating factual involvement that is already public, provided that the nature and status of the relationship are not materially misrepresented.

13. Projects, Funding, Expenditure and Physical Assets

Participation in a Tru. programme does not create an automatic entitlement to grant funding, reimbursement, investment, procurement, employment or other financial benefit.

Funding, expenditure, procurement, payments, revenue-sharing arrangements and financial responsibilities must be separately agreed where applicable.

Unless otherwise required by the applicable funding conditions or expressly agreed in writing:

Physical assets acquired and owned by The Truprint Group remain assets of The Truprint Group.
Equipment made available to a partner does not transfer ownership merely through possession or use.
A partner may not sell, pledge, dispose of, transfer or materially alter Tru.-owned assets without permission.
Investment in a Tru. project or asset does not itself create ownership, equity or a beneficial interest in the wider Tru. programme or infrastructure.
Funding one component of a programme does not give the funder control over unrelated components or future development.

Where property, equipment, prototypes, products or other material assets are jointly developed, funded or acquired, ownership and future use may be addressed in a project-specific agreement.

Restricted funding will remain subject to the conditions under which it was provided.

14. Due Diligence, Integrity and Compliance

The Truprint Group may undertake proportionate due diligence before and during an engagement.

Partners and prospective partners may be required to provide information reasonably necessary to assess matters including:

Legal identity and authority.
Ownership or control.
Relevant licences, registrations and professional qualifications.
Conflicts of interest.
Funding and financial integrity.
Sanctions exposure.
Fraud, bribery and corruption risks.
Safeguarding arrangements.
Serious legal, regulatory or operational concerns relevant to the proposed activity.

Each organisation remains responsible for complying with the laws, regulations, licences, professional standards and contractual obligations applicable to its own activities.

Partners must not knowingly use a Tru. programme to facilitate unlawful conduct, fraud, bribery, corruption, sanctions evasion, material misrepresentation or misuse of funds.

The Truprint Group may decline, pause, restrict or end an engagement where reasonably necessary to protect participants, the organisation, programme integrity, legal compliance or the proper use of funds or assets.

15. Safeguarding, Safety and Professional Responsibility

Organisations participating in activities involving children, young people, vulnerable persons or other participants requiring additional protection must comply with applicable safeguarding requirements and any programme-specific safeguarding arrangements.

The Truprint Group may establish additional requirements concerning:

Safe participation.
Codes of conduct.
Accessibility and inclusion.
Trauma-informed practice.
Participant boundaries.
Incident reporting.
Referral and escalation.
Physical safety.
Security and emergency procedures.

Where a partner provides medical, psychological, therapeutic, rehabilitation, legal, financial, construction, security, training or other regulated or specialist services, that partner remains responsible for ensuring that its services are provided by appropriately authorised, competent and insured persons where required.

Participation in a Tru. programme does not transfer a partner's professional or regulatory responsibility to The Truprint Group.

Tru. may restrict or suspend participation where there is a reasonable safeguarding, security or safety concern.

16. Personal Data and Sensitive Information

Personal data is governed by the applicable Privacy Policy and data protection law and is not treated as intellectual property belonging to The Truprint Group.

Partners must not disclose personal, medical, safeguarding or other sensitive information to The Truprint Group unless there is an appropriate lawful basis and the disclosure is reasonably necessary for the relevant purpose.

Where an engagement requires systematic data sharing or processing on behalf of another party, appropriate data-sharing, processing or other contractual arrangements may be required.

The Truprint Group may seek to minimise the amount of sensitive information it receives and may require partners to provide functional or participation-related information rather than unnecessary clinical or personal records.

Access to programme information does not authorise a partner to reuse participant data for unrelated fundraising, marketing, recruitment, research or commercial activity.

17. Proposals, Introductions and Opportunities

The provision of an introduction by The Truprint Group does not transfer ownership of the underlying relationship, organisation or opportunity.

However, a person or organisation must not use Tru. confidential information, non-public proposals, programme architecture, branding or proprietary materials to misrepresent itself as the originator or authorised representative of a Tru. project.

Where The Truprint Group introduces a funder, institution, employer, supplier, investor, commercial opportunity or other organisation in connection with a defined project, the parties are expected to respect the agreed scope and purpose of that introduction.

No exclusivity or general restriction on independently existing relationships arises unless expressly agreed in writing.

Nothing in these Terms prevents organisations from pursuing their own independently developed activities, relationships or opportunities, provided that they do not misuse Tru. intellectual property, confidential information, branding or authority.

18. Security, Operational Change and Suspension

Programmes may operate in environments affected by war, emergency, infrastructure disruption, security threats or other exceptional circumstances.

Participation in a Tru. programme does not constitute a guarantee by The Truprint Group that any location, journey, activity or third-party service is free from risk.

The Truprint Group may modify, relocate, postpone, restrict, suspend or discontinue activities where reasonably necessary because of:

Security or emergency conditions.
Safeguarding or safety concerns.
Legal or regulatory requirements.
Funding or resource constraints.
Partner failure or material breach.
Sanctions or compliance concerns.
Loss of required premises, licences, permissions or infrastructure.
Circumstances materially affecting safe or responsible delivery.

Partners remain responsible for appropriate risk management concerning their own personnel, operations, travel, insurance and professional responsibilities unless expressly agreed otherwise.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

19. Ending an Engagement

The Truprint Group may withdraw from or terminate a partnership or programme relationship in accordance with the applicable agreement, or where no separate agreement governs termination, where there is a material issue affecting lawful, safe or responsible delivery.

Reasons may include material breach, misuse of funds or assets, misuse of Tru. intellectual property or branding, material misrepresentation, safeguarding concerns, serious misconduct, fraud, corruption, sanctions concerns or significant security or regulatory risk.

Ending an engagement does not by itself:

Transfer Tru. Infrastructure or intellectual property.
Create an entitlement to future programme income.
Prevent Tru. from continuing, adapting or developing its programme.
Require continued public identification of the former organisation as a partner.

Rights and obligations concerning intellectual property, confidentiality, data protection, assets, outstanding financial obligations and other provisions intended to continue will survive where applicable.

20. Programme-Specific Requirements

Individual programmes may operate additional eligibility, application, safeguarding, funding, technical, professional, security or participation requirements.

These may apply, for example, to activities involving:

Veterans and military-to-civilian transition.
Young people and intergenerational programmes.
Employment and recruitment.
Mental-health or rehabilitation pathways.
Construction, workshops and physical activity.
Resilience and security activity.
Property and community spaces.
Research and publication.
Product development and commercialisation.

Acceptance into one Tru. programme does not create automatic eligibility for another.

The Truprint Group may establish proportionate application, assessment, due-diligence or qualifying routes where appropriate to the particular programme and its risks.

21. Application, Eligibility and Programme Access

Certain Tru. programmes, projects, opportunities, services and activities may require an application, referral, registration, assessment, invitation or other qualifying process before participation.

Eligibility and participation requirements may vary between programmes and may include, where relevant:

Age.
Location or residency.
Veteran, service or transition status.
Education or student status.
Skills, qualifications or experience.
Programme objectives or target beneficiary criteria.
Accessibility or support requirements.
Funding or partner eligibility requirements.
Capacity or cohort limits.
Safeguarding, safety or security requirements.
Professional, licensing, insurance or legal requirements applying to a particular activity.

Meeting basic eligibility requirements does not guarantee acceptance or participation.

The Truprint Group may reasonably:

Limit participant numbers.
Operate cohorts, waiting lists or staged admission.
Prioritise particular beneficiary groups in accordance with the purpose and funding of a programme.
Determine that a different pathway, activity, cohort, partner or external service is more appropriate.
Decline, defer or condition participation where reasonably necessary for lawful, safe or effective delivery.

Eligibility for one programme, service or opportunity does not create automatic eligibility for another.

Eligibility criteria may be revised for future cohorts as programmes develop. Changes will not be applied arbitrarily or for an unlawful discriminatory purpose.

22. Information, Verification and Applicant Responsibility

Applicants and participants are expected to provide information that is materially accurate and not knowingly false or misleading where that information is reasonably required for the relevant programme.

The Truprint Group may request proportionate evidence or clarification where reasonably necessary to establish matters such as:

Identity.
Eligibility.
Qualifications.
Professional competence.
Veteran or student status.
Experience.
Right to undertake a particular activity.
Relevant safeguarding or safety requirements.

Applicants are not expected to provide information that has not reasonably been requested.

An applicant or participant should inform Tru. where information previously provided becomes materially inaccurate and the change could reasonably affect eligibility, safety or participation.

Where an application contains a material misrepresentation or omission relevant to eligibility, safeguarding, safety, funding or lawful delivery, The Truprint Group may:

Seek clarification.
Reassess the application.
Amend the participant's pathway.
Withdraw an offer.
Pause or end participation where proportionate.

Minor errors or irrelevant omissions will not ordinarily be treated as material misrepresentation.

23. The Tru. Gateway

Certain programmes may use the Tru. Gateway or another structured entry and progression process.

The Gateway is intended to help identify an appropriate starting point and may consider:

Personal objectives.
Existing skills and experience.
Education and employment position.
Interests and development priorities.
Existing strengths and capabilities.
Accessibility requirements.
Reasonable support requirements.
Relevant safeguarding or safety considerations.
The requirements of the proposed activity.
Available opportunities and programme capacity.

The Gateway is a programme participation and progression mechanism.

Unless expressly provided through an appropriately qualified professional service, it is not:

A medical diagnosis.
A psychological diagnosis.
A clinical assessment.
A fitness-for-work medical examination.
A substitute for professional healthcare, rehabilitation or social-care services.

Individuals may enter a programme at different stages.

There is no assumption that every veteran, young person or other participant requires rehabilitation, treatment or preliminary support before progressing into employment, training, leadership or other activity.

24. Participation and Progression Routes

Where appropriate, Tru. may operate different participation routes.

These may include:

Direct Route - for individuals able to enter an appropriate activity, employment, training, enterprise, mentoring or development opportunity directly.

Supported Route - where adjustments, additional support, specialist coordination or a modified form of participation may assist safe and effective participation.

Preparatory or Referral Route - where another service, intervention, preparation period or specialist organisation may be appropriate before participation in a particular activity.

These routes exist to support appropriate participation and progression.

They are not medical classifications, judgements of personal worth or permanent categories.

A participant may move between routes as circumstances, capabilities, objectives and opportunities change.

Participants may also enter directly at an advanced stage where their experience or circumstances justify doing so.

25. Health, Wellbeing and Specialist Information

Participation in a Tru. programme does not generally require disclosure of a person's complete medical, psychological or rehabilitation history.

Where the nature of a particular activity creates legitimate health, safeguarding, physical, psychological or safety considerations, The Truprint Group may seek proportionate information reasonably necessary for that specific purpose.

Where appropriate, this may include confirmation from a suitably qualified or approved professional or specialist organisation.

Tru. will seek, where reasonably possible, functional information relevant to participation rather than unnecessary clinical detail.

Examples may include whether a participant:

Can undertake an activity without additional support.
Would benefit from identified adjustments.
Would benefit from supported participation.
Should temporarily avoid a particular activity.
Requires particular accessibility arrangements.
Would benefit from referral to an appropriate specialist service.

Providing clinical information does not automatically give an applicant priority or entitlement to a programme.

Equally, having a disability, health condition or support requirement does not automatically prevent participation.

Where sensitive information is processed, it will be handled in accordance with applicable data protection requirements and Tru.'s Privacy Policy.

Any separate consent required for processing particular health or other special-category information will be obtained separately where appropriate and will not be inferred merely from acceptance of these Terms.

26. Participant Responsibility and Changes Affecting Participation

Participants remain responsible for their own conduct and for following reasonable instructions relating to the activity in which they participate.

Where relevant to safe participation, participants should:

Follow induction and safety requirements.
Use required protective equipment.
Operate equipment only where authorised and competent to do so.
Observe site, security and emergency procedures.
Inform an appropriate programme representative of a material change that creates an identifiable safety concern relevant to their activity.
Refrain from undertaking an activity where they know that doing so would create an immediate and significant risk to themselves or others

Nothing in these Terms requires a participant to disclose unrelated private information.

Participants remain responsible for seeking appropriate professional medical, legal, financial or other specialist advice where needed.

27. Conduct and Behaviour

Participants are expected to contribute to a safe, respectful and inclusive environment.

Serious or repeated conduct inconsistent with that environment may include:

Violence or credible threats of violence.
Harassment, bullying or intimidation.
Unlawful discrimination.
Sexual harassment or serious boundary violations.
Deliberate creation of a material safety risk.
Serious misuse or deliberate damage of property.
Theft, fraud or material dishonesty.
Serious misuse of confidential or personal information.
Deliberate interference with safeguarding procedures.
Possession or use of prohibited weapons contrary to applicable programme or site requirements.
Participation while materially impaired where this creates an identifiable safety risk.
Serious or repeated refusal to comply with reasonable safety or safeguarding instructions.

Restrictions will be applied proportionately to the circumstances.

Where appropriate, less serious concerns may first be addressed through guidance, additional support, changes to participation or agreed behavioural expectations.

28. Safeguarding and Safe Participation

The Truprint Group may establish enhanced safeguarding arrangements for programmes involving:

Young people.
Vulnerable participants.
Veterans experiencing additional support needs.
Mentoring.
Intergenerational activity.
Sensitive lived experience.
Residential or accommodation activity.
Higher-risk environments.

Programme-specific safeguarding requirements may include:

Codes of conduct.
Participant boundaries.
Facilitated or supervised interaction.
Safeguarding induction.
Reporting and escalation procedures.
Specialist referral pathways.
Restrictions on particular activities.
Additional assessment or preparation.

Participants are not expected to act as therapists, clinicians, social workers or informal care providers for other participants unless appropriately qualified and formally engaged in that capacity.

Participation will not ordinarily require disclosure of traumatic experiences.

Where Tru. reasonably believes that there is an immediate and serious risk to a participant or another person, it may take proportionate protective action, including seeking assistance from an appropriate safeguarding, emergency or specialist service where lawful and necessary.

29. Veteran - Youth Bridge

Participation in the Veteran - Youth Bridge or another structured intergenerational programme is separate from general participation in Kyiv 2027.

Admission to another Tru. programme does not create an automatic entitlement to participate in the Bridge.

Joint activity may require:

Appropriate preparation.
Safeguarding induction.
Defined activity boundaries.
Facilitated participation.
Relevant training.
A reasonable assessment that the proposed activity can be undertaken safely.

The Veteran - Youth Bridge is intended to facilitate constructive interaction including skills exchange, mentoring, practical projects, enterprise, innovation, civic participation and progression.

It is not intended to operate as unstructured group therapy or a mechanism for requiring participants to recount traumatic experiences.

30. Practical, Construction, Workshop, Security and Resilience Activities

Certain activities carry additional physical, technical, professional or security risks.

These may include:

Construction and refurbishment.
Workshop activity.
Machinery and tools.
Logistics.
Vehicles.
Circular-material processing.
Site work.
Security-related activity.
Resilience and preparedness activity.
Emergency-response training.

Participation may therefore be subject to additional requirements including:

Appropriate induction.
Demonstrated competence.
Supervision.
Personal protective equipment.
Professional qualification.
Licensing.
Insurance.
Risk assessment.
Site-specific rules.

The Truprint Group may immediately stop an individual undertaking a particular activity where there is a reasonable and immediate safety concern.

No participant is authorised to perform regulated, licensed or specialist work merely because they participate in a Tru. programme.

31. External Partners, Referrals and Third-Party Services

Tru. may introduce or refer participants to independent organisations including:

Employers.
Universities.
Training providers.
Healthcare or rehabilitation providers.
Veteran organisations.
Professional advisers.
Contractors.
Social enterprises.
Public services.

Unless expressly stated otherwise, these organisations remain independent from The Truprint Group.

Their services may be subject to their own:

Eligibility requirements.
Professional responsibilities.
Privacy arrangements.
Contracts.
Charges.
Policies.
Regulatory obligations.

A referral or introduction does not guarantee acceptance, suitability, availability or a particular outcome.

The Truprint Group does not assume responsibility for the independent acts or omissions of a third-party provider except to the extent that responsibility arises under applicable law or an express written agreement.

32. Opportunities, Employment and Outcomes

Tru. programmes may seek to create progression opportunities including:

Skills development.
Training.
Mentoring.
Practical experience.
Volunteering.
Work experience.
Employment preparation.
Employer introductions.
Placements.
Employment.
Contracting.
Enterprise.
Leadership.
Community activity.
External referrals.

Participation does not guarantee a particular outcome.

Unless expressly agreed otherwise, The Truprint Group does not guarantee:

Employment.
A job interview.
A placement or internship.
A qualification.
Funding.
Financial assistance.
Accommodation.
Investment.
A contract.
Business success.
Future paid work.
Acceptance into another programme.
Participation for a specified period.

Forward by Tru. and o
ther employment-related services may support candidate development, introductions and progression but cannot require an independent employer to make an offer.

33. Volunteering, Work Experience and Paid Activity

A genuine volunteer arrangement does not by itself create an entitlement to employment or future paid work.

Volunteer arrangements may separately address matters including:

Supervision.
Training.
Insurance.
Health and safety.
Reimbursement of genuine expenses.

Tru. will not use the description "volunteer", "intern", "placement", "contractor" or another label to remove rights that arise under applicable law.

Where an individual's actual working arrangement gives rise to employee, worker, contractor or other legal status, the applicable legal rights and obligations will apply.

Where participation develops into employment, paid work, contracting or another formal working relationship, appropriate separate terms will normally apply.

No promise of future employment should be inferred from participation, volunteering or work experience unless expressly made in writing by an authorised person.

34. Accessibility, Inclusion and Adjustments

The Truprint Group aims to develop programmes that are appropriately accessible and inclusive.

Applicants and participants may identify accessibility or support requirements where they wish to do so.

Where appropriate, Tru. will consider reasonable and proportionate steps that may facilitate participation.

The form of support available may depend upon matters including:

The nature of the activity.
Safety requirements.
The premises and facilities available.
Available specialist support.
Partner capacity.
Funding.
Technical feasibility.
The rights and safety of other participants.

A disability, health condition or requirement for additional support will not by itself be treated as evidence that an individual is unsuitable for participation.

Where a particular activity cannot reasonably or safely be adapted, Tru. may consider an alternative activity, route or specialist partner where available.

Nothing in these Terms limits rights arising under applicable equality, disability or anti-discrimination law.

35. Review, Restriction, Suspension and Withdrawal

The Truprint Group may review participation where reasonably necessary because of:

A safeguarding concern.
A material safety risk.
Serious or repeated misconduct.
Material breach of programme requirements.
Material misrepresentation relevant to participation.
Fraud or misuse of programme resources.
Serious security concerns.
Loss of a qualification, licence or permission necessary for the relevant activity.
Requirements imposed by law, a regulator, insurer, funder, site owner or delivery partner.
A material change affecting the lawful or safe operation of the activity.

Depending upon the circumstances, Tru. may:

Seek further information.
Discuss concerns with the participant.
Provide guidance or additional support.
Modify the participant's activity or pathway.
Impose proportionate participation conditions.
Temporarily restrict access to a particular activity or location.
Pause participation.
Make an appropriate referral.
End participation.

Immediate restriction may be used where reasonably necessary to address an urgent safeguarding, security or safety concern.

Where practicable and appropriate, the participant will be informed of the material reason for a significant restriction or termination.

Ending participation in one activity does not automatically prevent participation in another where appropriate.

36. Reviews and Complaints

An applicant or participant may request reconsideration of a material decision concerning:

Eligibility.
Pathway allocation.
Significant restriction.
Suspension.
Termination of participation.

The request should identify the decision and any relevant information the individual believes should reasonably be reconsidered.

Where practicable, a review should be considered by a person who was not solely responsible for the original decision.

A review does not guarantee that the original decision will change.

Separate safeguarding concerns, complaints or allegations of misconduct may be handled under the relevant safeguarding or complaints procedure rather than through an eligibility review.

37. Programme Changes, Emergencies and Availability

Tru. programmes are designed to evolve in response to:

Evidence.
Participant feedback.
Ukrainian and local stakeholder input.
Funding.
Partnerships.
Operational learning.
Community need.
Changes in law or regulation.

The Truprint Group may therefore reasonably alter programme content, delivery methods, partners, locations, cohort sizes, timetables or future eligibility criteria.

Activities may also need to be modified, relocated, postponed, restricted or suspended because of circumstances including:

War or hostilities.
Air alerts or security threats.
Emergency conditions.
Infrastructure disruption.
Loss of utilities.
Travel restrictions.
Loss of premises.
Regulatory requirements.
Funding changes.
Partner withdrawal.
Circumstances materially affecting lawful or safe delivery.

Where practicable, affected participants will be informed of significant changes through an appropriate communication channel.

The Truprint Group will not be treated as guaranteeing continuous availability of a programme where delivery is prevented or materially affected by circumstances outside its reasonable control.

38. Photography, Case Studies and Publicity

Participation does not automatically constitute permission for The Truprint Group or its partners to publicly use:

A participant's photograph or video.
Personal story.
Testimonial.
Medical information.
Rehabilitation history.
Safeguarding information.
Other sensitive personal information.

Where identifiable material is proposed for publicity, marketing, fundraising, case studies or other external communications, an appropriate lawful basis and any necessary consent will be addressed separately.

Where consent is relied upon, refusal or subsequent lawful withdrawal of optional publicity consent will not by itself affect ordinary programme eligibility.

Additional protections may apply to vulnerable participants or sensitive circumstances.

39. Programme-Specific Requirements

Individual programmes, sites, cohorts or activities may operate additional requirements consistent with their particular purpose and level of risk.

These may include requirements relating to:

Employment and recruitment.
Construction.
Machinery and workshops.
Security.
Resilience and preparedness.
Accommodation.
Travel.
Universities or education.
Enterprise.
Healthcare and rehabilitation referrals.
Volunteering.
Professional accreditation.
Intellectual property and product development.

Where additional terms apply, they will be communicated through the relevant application, agreement, programme information, site rules or participation process.

If a signed programme-specific agreement conflicts with these general participation provisions, the programme-specific agreement will take priority in relation to that particular engagement to the extent expressly stated.

40. Legal Rights and Interpretation

Nothing in these Programme Participation, Applications & Eligibility provisions:

Removes or reduces statutory rights that cannot lawfully be excluded.
Excludes or limits liability where doing so would be unlawful.
Removes rights arising under applicable employment, equality, disability, consumer, safeguarding or data protection law.
Requires a participant to waive legal rights as a condition of seeking support.
Prevents an individual from raising a genuine safeguarding, regulatory or legal concern with an appropriate authority.

These provisions are intended to establish a clear and proportionate framework for participation rather than to replace programme-specific contracts, professional obligations or rights arising under applicable law..

Programme Participation, Applications & Eligibility

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Tru. Infrastructure, Intellectual Property & Partnership Terms

Additional Programme & Partnership Provisions

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11. Scope and Status of Engagement

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12. Authority, Representation and Communications

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13. Projects, Funding, Expenditure and Physical Assets

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14. Due Diligence, Integrity and Compliance

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15. Safeguarding, Safety and Professional Responsibility

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16. Personal Data and Sensitive Information

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17. Proposals, Introductions and Opportunities

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18. Security, Operational Change and Suspension

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19. Ending an Engagement

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20. Programme-Specific Requirements

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21. Application, Eligibility and Programme Access

22. Information, Verification and Applicant Responsibility

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23. The Tru. Gateway

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24. Participation and Progression Routes

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25. Health, Wellbeing and Specialist Information

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26. Participant Responsibility and Changes Affecting Participation

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27. Conduct and Behaviour

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28. Safeguarding and Safe Participation

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29. Veteran - Youth Bridge

30. Practical, Construction, Workshop, Security and Resilience Activities

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31. External Partners, Referrals and Third-Party Services

32. Opportunities, Employment and Outcomes

33. Volunteering, Work Experience and Paid Activity

34. Accessibility, Inclusion and Adjustments

35. Review, Restriction, Suspension and Withdrawal

36. Reviews and Complaints

37. Programme Changes, Emergencies and Availability

38. Photography, Case Studies and Publicity

39. Programme-Specific Requirements

40. Legal Rights and Interpretation

Programme Participation, Applications & Eligibility

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Mental Health - Sentient Rights - Geopolitics - Innovation - Sustainability - Society - Nature - Science - Health - Nutrition